iPod Repair Company Racks up BBB Complaints Nationwide

August 20, 2008

An online iPod repair company, iKaput.com, is racking up consumer complaints for not returning iPods, returning the wrong iPod or not responding at all to customers’ concerns.

The Utah company’s Website, www.iKaput.com is currently out of service, leaving customers up in arms, wondering if they will ever receive their iPod or a refund for services that were never provided.

In the last nine months, more than 80 complaints have been filed with the BBB serving Utah by consumers from 32 states and Puerto Rico. While no Arizonans are among those who have filed complaints to date, BBB serving southern Arizona is warning local consumers about the company.

“It could be that we do have customers who have done business with this company but have not filed a complaint,” says Kim States, spokesperson. States urges anyone who has had a problem to file a complaint at www.tucson.bbb.org and with Utah Consumer Protection at www.dcp.utah.gov.

Consumers tell BBB that when they contacted the company about their missing iPod they were given varying stories: the company is restructuring, there was a death in the family, offices had recently moved, and a company employee stole a number of iPods. Some customers have received refunds or replacements, but a large percentage has not heard from the company.

BBB urges consumers to check out companies before doing business with them on our “Check out a Business” page. BBB reports show the number of complaints against a company, how the complaints are resolved, and categorizes the complaints by their type (such as billing, customer service or selling practices).

Consumers should also:

Use Google or Yahoo to search for consumer comments on companies. Remember that there is no way to guarantee that comments are truthful, but they may assist you in your decision making.

Get bids from several companies and comparison shop for products and services. Consider doing business locally, rather than with an online company that may or may not be located where it claims to be.

Send products requesting a return receipt, so you have proof that it arrived at the company. Keep all paperwork.

Pay for Online services using a credit card, which in some cases provides you added protection should something go wrong. Be sure you are aware of your credit card’s protection plan and dispute policy.

For more consumer tips and the latest scam alerts, visit our “For Consumers” page.