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Better Business Bureau ®
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Southern Arizona
BBB Scam Alert: Phony UPS Email Can Destroy your Hard Drive
July 30, 2008

BBB of Southern Arizona is warning of an email that appears to be from UPS but in fact contains a destructive virus.

According to the phony email message, the recipient has a UPS shipment that could not be delivered. The reader is asked to open an attachment to access an invoice waybill in order to pick up the shipment. This attachment contains a malicious virus.

There is currently no effective removal for this virus, meaning the only cure is to wipe your hard drive clean.

If you receive an email from UPS and you aren't sure about its authenticity contact customerservice@ups.com.

BBB offers the following tips to protect your computer from harmful viruses:

  • If you don't know where it came from, don't open it.
Never click on links or attachments if you cannot verify the origin of the email.
  • Never click on pop-up warnings that say your computer has been infected. These are often viruses or spyware.
  • Stay current with the latest anti-virus software and update it at least once a week.
  • Back up your hard drive files on a regular basis.
  • Read more about the virus on the UPS Website.