Quality Appliance, an appliance repair company in Sierra Vista, and The Providence Institute, a yoga studio in Tucson, recently closed their doors according to consumers who have recently contacted BBB of Southern Arizona.
Complaints received by BBB against Quality Appliance allege that the company went out of business without issuing refunds to consumers for refrigerator parts. Consumers say they ordered parts through the company, but never received them. Consumers are requesting as much as $150 in refunds from Quality Appliance, but have not been able to reach the company for the last two months.
The company’s phone number, (520) 459-1118, has been disconnected and BBB has not received a response to complaints forwarded to its last known address at 5523 S. San Pedro Ave. Sierra Vista 85650.
BBB was also recently contacted by a consumer who attempted to redeem a gift certificate with The Providence Institute in Tucson. The consumer told BBB that when they went to the business at 3400 E. Speedway Blvd STE 114 they found a sign on the door stating the business had closed. The sign did not provide information or instructions on who to contact.
The Providence Institute’s Web site, www.providenceinstitute.com
, states that the business has closed, but will reopen under new ownership soon. BBB has not been able to contact the company via the email address listed on its Website, and the company’s phone number has been disconnected.
BBB offers the following consumer tips regarding business that have closed:
• Send a registered letter to the company’s last known address asking the owner to contact you. Even if the business is closed, the mail may be subject to a forwarding order. You can also pay a visit to your Post Office to see if the company has a forwarding address.
• Check with the landlord or property owner to see if the business left a contact number or address.
• If the business is regulated, such as attorneys, doctors, engineers, employment services, new car dealers, etc., contact the licensing agency. If you’re not sure whether the company is regulated or by which office, contact your BBB at 520-888-5353. BBB staff can tell you how to contact the appropriate regulatory authorities.
• Contact the Clerk of the Bankruptcy Court in the area where the company was located (www.azb.uscourts.gov
or 520-202-7500) to see if the company may have filed for bankruptcy.
• If you are successful in locating the owner and the business is not in bankruptcy, you are still owed your services, product or money. Closing a business does not relieve the owner of his or her obligation to you. If you cannot obtain an appropriate settlement from the company, file a complaint with the Attorney General’s office (www.azag.gov
), with Small Claims Court or seek the help of an attorney.
• Stay in touch with your Better Business Bureau. Its own investigation and contact with consumers means it receives information daily on a number of changes in business location and ownership.
Consumers who have questions or concerns about any company that has recently gone out of business can call BBB at (520) 888-5353 or visit, www.tucson.bbb.org