BBB Consumer Tip: Choosing a Mechanic

July 22, 2008
Car muffler in repair bayOne of the most stressful situations for many American consumers is having an auto repaired. While computer technology has taken the human element and guesswork out of most diagnostics, we are still at the mercy of repair shops and mechanics that have the technology to fix our cars, trucks and SUVs. Unfortunately, as BBB complaint data annually suggests, we sometimes get burned.

But there are ways for the average consumer to become an informed shopper that may help you make informed decisions when doing business with a repair shop or mechanic.
BBB offers the following tips:

  • Check with family and friends for recommendations.
  • Once you’ve found a shop or mechanic you trust, have your car serviced regularly to minimize the need for major work.
  • Always check with the BBB for a company report.
  • Before deciding who to do business with, see if the company will honor any vehicle warranties you have.
  • Call the Automotive Service Association of Arizona for referrals on certified repair shops.
  • Look for shops that display certifications from professional organizations like an Automotive Service Excellence seal. This indicates that most, if not all the technicians meet basic standards of knowledge and competence in specific area of technical work.
  • Find shops or mechanics that specialize in the same make and model as your vehicle.