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            Business ProfileDSA Vacations

            Travel Agency

            Contact Information

            3320 N Campbell Ave Ste 200

            Tucson, AZ 85719-2371

            Visit Website
            (520) 882-3600

            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3320 N Campbell Ave Ste 200, Tucson, AZ 85719-2371
            BBB File Opened:
            11/14/2008
            Years in Business:
            22
            Business Started:
            10/1/2001
            Business Incorporated:
            10/12/2001
            Type of Entity:
            Corporation
            Alternate Business Name
            • Destination Southern Africa, Inc.
            • South African Airways Vacations
            Business Management
            • Mr. Terry Von Guilleaume, Owner
            • Mr. Wilhelm Von Guilleaume, President
            Contact Information

            Principal

            • Mr. Terry Von Guilleaume, Owner

            Customer Contact

            • Mr. Wilhelm Von Guilleaume, President
            Additional Contact Information

            Fax Numbers

            • (520) 509-3710
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My husband and I submitted a Deposit of $6961.84 on February 10, 2020 for a trip to South Africa in October 2020, Due to the Covid pandemic we were unable to travel and were told at that time we would not lose our deposit if we rescheduled for a later time to which we did for October 2021, again due to Covid we were unable to travel and was told again we could reschedule once again which we agreed to this year. Throughout this process we have been trying to reach out to DSA and have left numerous voice messages as well as emails, but they have not returned calls or messages. I reached out to them at one point and told them due to the fact they are M.I.A. we just want to be reimbursed our deposit. Again, no contact has been made to us. Even if they didn't reimburse us, we should be traveling to South Africa next week as far as our previous agreement went, but no contact has even been attempted on their part.
            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Deaconess Connie R.

            02/18/2023

            DSA/SSA Vacations I gave DSA/SSA vacations a -1star only because to post with BBB you have to or I would have given them a minus1Star! DSA/SSA is a fraud with *******************, ***********************************. We each purchased **************** to protect our Vacation to South Africa in 2020. I and family members have sent information to both companies in an afford to resolve this vacation which, was suppose to be our Family Vacation of a life time. Which was completely ruined by lack of communication, handling of monies, incorrect or no information giving. Giving clients and Travel consultant wrong information and not returning calls with updates on travel.We were told by ******************* Financial Manager that DSA/SSA would refund our monies and no need to contact Travel ******************** If we had any questions about the Refund Claim Agreement, contact *******... Who never replied or answered her cell or business phone. We sent paperwork to Travel guard ************* and DSA/SSA to confirm this over and over again. At this point and time if we do not get all of our monies refunded we will have to resort to Litigation Court. We don't even know what date if any that DSA/SSA have us schedule for cause we had *** agents call the numbers they have for contact, ring or no answer? Please response to this urgent message ASAP. DSA/SSA Vacations of ****** know matter what you change your name to you are out of over $10,000.00 since 2019 to Present.Regards,****************

            Customer Response

            05/18/2023

            As of May 18, 2023 I have not heard anything from DSA/SSA about BBB getting in touch with them and or Litigation on our behalf. Need to know what our next step will be and Litigation if someone can help and let me know if anyone from DSA/SSA responded. Regards, *****************
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Southern Arizona

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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