Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Backyard Pool Plastering Service and Repair, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforBackyard Pool Plastering Service and Repair, LLC

            Pool Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/24/2014

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers pool plastering services and repairs.

            Business Details

            BBB File Opened:
            3/20/2013
            Years in Business:
            17
            Business Started:
            5/11/2006
            Business Started Locally:
            5/11/2006
            Business Incorporated:
            5/11/2006
            Accredited Since:
            10/24/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 323372 for this business, issued by Arizona Registrar of Contractors. The expiration date of this license is 1/31/2025.

            These agencies may include:

            Arizona Registrar of Contractors

            400 W Congress St STE 212

            Tucson AZ 85701

            (520) 628-6345

            https://www.azroc.gov

            BBB records show a license number of 284648 for this business, issued by Arizona Registrar of Contractors. The expiration date of this license is 4/30/2025.

            These agencies may include:

            Arizona Registrar of Contractors

            400 W Congress St STE 212

            Tucson AZ 85701

            (520) 628-6345

            https://www.azroc.gov

            BBB records show a license number of 323099 for this business, issued by Arizona Registrar of Contractors. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Arizona Registrar of Contractors

            400 W Congress St STE 212

            Tucson AZ 85701

            (520) 628-6345

            https://www.azroc.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Saul Rodriguez, Owner/Member
            Contact Information

            Principal

            • Mr. Saul Rodriguez, Owner/Member

            Customer Contact

            • Mr. Saul Rodriguez, Owner/Member

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/09/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            11/17/2021 - Pool inspection we had done when we bought the house. It shows #8 that the solar was in working condition just prior to the plastering. 12/6/2021 - Employee (R) came to give us a quote on plastering the pool and doing some plumbing work, install new pump. We talked about covering over the pop ups on the pool. Employee (R) informed us that most people cover their pop-ups and use a creepy crawler for cleaning the pool. He said that it would not cause any problems and be more economical. 12/23/2021 - They started work on the pool. Communication was not great. They had ordered the wrong tile, but we were able to notice it before they started and that problem was resolved. 1/7/2021 - Pool was completed and Employee (R) came to pick up the rest of the payment. He assured us that everything was working fine at this point. 3/25/01 - The weather is warm enough to start the solar heating and swim. We turn it on and nothing is working. We call Employee (R) and ask what is going on. He said not to worry, it is probably just a switch that needs to be turned, but if something needs to be replumbed then he will take care of it. He said again not to stress. 3/28/2021 - Backyard pools sent out a technician (H) to check out the pool solar. He said the bottom pop-ups were the way the solar water went into the pool and now that they are covered the solar will not work. He said it needed to be plumbed into the main pool pump for it to work. He said he would contact Employee (R) and get back to us. From this point onward we have not received a response from either Employee (R) or the Owner (S). We call and leave messages and we also text. They completely ignore us. It is very frustrating and not a way to treat customers. 4/8/2021 - We contacted Trident Plumbing and they came out and gave us an estimate on fixing the problems created by Backyard Pools. The cost to repair is $445.00.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brenda

            5 stars

            06/15/2021

            Any problems that arose were resolved quickly and professionally. I would definitively recommend them for your project.

            Local BBB

            BBB Serving Southern Arizona

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.