Business ProfileforPatio Pools & Spas

Name: Patio Pools & Spas
Address: 7960 E 22nd St, Tucson, AZ, 85710-8510, USA
Telephone: (520) 886-1211

Pool Contractors

Multi Location Business

Related Categories

Overview

For more than 50 years, Patio Pools and Spas has been Tucson, Sierra Vista and all of Southern Arizona’s locally owned and operated trusted source for custom swimming pools, custom spas, portable hot-tubs as well as a wide selection of chemicals and supplies. We are proud to offer award winning pool design and construction, unparalleled customer service and support, both in-ground and portable spas tailored to your backyard environment, complete weekly pool cleaning service, renovation and repair. In addition, we offer three spa and pool chemical and supply stores conveniently located in Tucson and Sierra Vista, all staffed with experienced pool and spa professionals.

Products & Services

Chemicals, Above ground Spas, Hot Tubs, Pool Toys , Pool Equipment, Pool Parts, Grills, Floats, Pool Accessories, Pool Tools

Business Details

This is a multi-location business.

Location of This Business

7960 E 22nd St, Tucson, AZ 85710-8510

BBB File Opened:

11/24/1969

Years in Business:

Business Started:

11/1/1969

Business Incorporated:

6/17/1970

Accredited Since:

3/1/1970

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 072589 for this business, issued by Arizona Registrar of Contractors

These agencies may include:

Arizona Registrar of Contractors

400 W Congress St STE 212

Tucson AZ 85701

(520) 628-6345

https://www.azroc.gov

BBB records show a license number of 239033 for this business, issued by Arizona Registrar of Contractors

These agencies may include:

Arizona Registrar of Contractors

400 W Congress St STE 212

Tucson AZ 85701

(520) 628-6345

https://www.azroc.gov

BBB records show a license number of 032554 for this business, issued by Arizona Registrar of Contractors

These agencies may include:

Arizona Registrar of Contractors

400 W Congress St STE 212

Tucson AZ 85701

(520) 628-6345

https://www.azroc.gov

Type of Entity:

Corporation

Alternate Business Name

Poolwerx Tucson
Poolwerx East Tucson
Patio Pools of Tucson, Inc.

Business Management

Mr. Gene Ragel, President
Ms. Nicole Ragel, Vice President

Contact Information

Principal

Ms. Nicole Ragel, Vice President

Customer Contact

Ms. Nicole Ragel, Vice President

Additional Contact Information

Fax Numbers

(520) 886-6364
Primary Fax
(520) 458-9293
Other Fax

Phone Numbers

(520) 797-2299
Other Phone
(800) 697-2846
Other Phone

Industry Tip

BBB Tip: Hiring a pool contractor

Customer Complaints

4 Customer Complaints

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Most Recent Customer Complaint

06/12/2023

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

In 2006 my wife and I f engaged the services of Patio Pools to construct a pool and install a solar system. The contract amount was about $50,000. As part of the construction contract, Patio Pools provided a lifetime warranty, specifically mentioning the solar system's lifetime warranty on page 7 of the contract. However, the solar system is currently experiencing constant leaks that cannot be repaired. On May 23, 2023, Patio Pools enlisted the services of Sunstar, their solar subcontractor, to conduct an inspection. According to their assessment, the solar panels are beyond repair and require replacement. I have requested that Patio Pools honor their contractual obligations and the lifetime warranty by replacing the leaking solar panels. They have refused, asserting that the warranty coverage is limited to 12 years rather than a lifetime. In my view, it is misleading to advertise and sell a lifetime warranty when the actual coverage is only for 12 years. If their intention was to provide a 12-year warranty, it should have been clearly stated in the contract. I have tried to resolve this claim over the last 12 months, with no resolution. I have obtained an estimate for the replacement cost of the failed panels, which amounts to $3465. The estimate for the necessary repairs is included as an attachment.

Read 3 More Complaints

Customer Reviews

3 Customer Reviews

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Most Recent Customer Review

Marc M

06/07/2023

Patio Pools had sold me an expensive hot springs hot tub 6 months ago, with salt water built in. ****** seemed to be helpful at the beginning but took a leave. ******* was cold and rude and not understanding at all. The system was never set up right, and the spa has never worked. I called Hot Springs in ********** and they suggested to Patio Pools that I should just run it as a regular spa. I paid thousands of dollars extra for the salt. The ********** office is worthless. The spa turns green after 25 hours of treating the water. When they first delivered it, they filled it with all the stickers on it, so a scum line will not go away. they ignore calls and never show up. the service workers agree that it is an issue, and feel I should not be charged. The supervisors continue to promise to fix it and never do. No one knows what anyone is doing. They finally said they are going to trade it in for a new spa, or come and fix it. I voted to come and fix it, and now they want to charge me to do so. They are so unprofessional, not honest, nor knowledgeable about their products. I wish I had gone to Tucson Hot Tubs. I am very upset. I only give them a star because I have to in order to leave my review.

Patio Pools & Spas Response

06/09/2023

Thank you for taking the time to share your concerns with us. We are sorry to hear that you had a negative experience with your salt system spa and we want to help you to resolve this issue as quickly as possible.It is important to note that salt systems require proper water chemistry to function correctly. Failure to maintain balanced water chemistry can lead to issues with the salt cell, which may result in inadequate chlorine production. This can cause problems with water clarity and sanitation.We understand that keeping up with regular water testing and maintenance can be time-consuming, but it is essential for the proper operation of your spa. We recommend that you follow the manufacturer's recommendations for maintaining your spa's water chemistry and consult with our ************************* technicians if you are experiencing any issues.We value your business and are committed to providing you with the highest level of service. Please don't hesitate to reach out to us directly, so we can work together to resolve any issues you may still have. We value your relationship with us, and we're committed to making it right.Thank you for your feedback, and we hope to have the opportunity to make things right.

Read 2 More Customer Reviews

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Patio Pools & Spas

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Business ProfileforPatio Pools & Spas

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Patio Pools & Spas

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Related Categories

Overview

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Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Patio Pools & Spas Response

Local BBB

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