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Consumer Complaints

BBB Accredited Business since 08/01/1975

Bob's Custom Roofing Inc.

Phone: (520) 888-6707Fax: (520) 888-6685

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/19/2015Problems with Product / Service | Read Complaint Details
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Complaint
Bob's Custom Roofing is treating my inquiryand me disrespectfully and unhelpfully.
Today is June 11. Since June 4, I have been trying to make contact with Bob's Custom Roofing to obtain an estimate. My desert cooler maintenance men say my roof is damaged under the cooler and that this explains a problem I have been having with leaking into my utility room when there is heavy rain. I have been trying to get a Bob's roofer to come out to give an estimate. Trying and trying. No matter what time I call Bob's during the business day, an answering machine picks up. (I would rather use email to communicate, but if I can't even get a human being on the phone, it is unclear to me how to get them to email back.) About June 6, two days after I called Bob's the first time, I got a phone message from a man demanding to come over right away to do the estimate. Well, I could not have him come over when I was not at home, could I? However, the biggest problem was that I could not understand his foreign accent. He seemed to speak a cellphone number and I could not understand the number. I called the Bob's main number again and explained the difficulty on their answering machine. No response. After two days I again called, leaving the same message. I also said I did not think their company was treating me nicely. Today 6/11 I got a mean, sarcastic phone message from a person at Bob's who said her name was "********." My answering machine greeting says that one can leave only a 60 second message. This caller proceeded to make fun of that. She slowly spelled "********." Then she slowly spelled "Bob's". Then "Custom." Then "Roofing." Then the machine clicks off because in her meanness and sarcasm, she has used up the entire 60 seconds. I wonder what this company is in business forto behave as clowns, or to provide a service? I demand an apology. I want it by email: *********@yahoo.com. I can't force this company to apologize, of course. But if they don't apologize, I will use my free time to put up negative reviews on every consumer review website I can find. BTW if I were a man, I am sure Bob's would behave in a businesslike way and show some respect to me; men always get respect and women get noneand I know Bob's staff are treating me badly, being adolescent, rude, mocking and disrespectful, because they are bigoted women-haters and think my money isn't worth as much as a man's.

Desired Settlement
No company has a right to be rude, unhelpful, sarcastic and rotten to would-be customers. However, the standards here in Tucson, I find, are very low. Notwithstanding, I want Bob's to send me a written apology for their personnel
being rude, unhelpful and sarcastic. I want the apology by email: *********@yahoo.com. If they do not apologize, I am going on every consumer review website I can find and talk about my negative experience trying to contact Bob's.

Business Response
Contact Name and Title: ******** *******
Contact Phone: XXX-XXX-XXXX
Contact Email: *****************@aol.com
An apology email to the customer has been sent, text copied and pasted below:
"Please accept our sincerest apologies for any miscommunication or incontinence we have caused. We made several legitimate attempts to fulfill your request to no avail. Never did we intend to come across rude or inconsiderate as we take or business very seriously. We have had issues intermittently since the 5th of June with our telephone and internet service and have only recently the last 5 minutes have these services again; we apologize for the difficulty you have experienced."

This customer has been contacted several times in an effort to schedule a time for her estimate and we have been unable to contact her directly. We have left messages and returned her messages. We were never intentionally rude or disrespectful.



Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
No. They have not phoned me to set a time to come see my roof. My answering machine works just fine and they have not tried in any seriousness to address my roofing issue.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
No, they have not made any serious attempt to
get me to set up an inspection visit. They
have my email address as an alternative to my phone
number. I would as soon have monkeys on my roof.

Final Business Response
This is unfair. Immediately upon receiving the complaint we attempted to contact the customer by telephone and her voicemail stated very clearly each time it was full and the message function was turned off. In addition, we emailed her an apology and received the response we forwarded to you. This customer is being unfair. We have apologized and were told that meant nothing to her even after she demanded it. We have made several attempts to reach her and leave messages and are unable to do so. What else can we do? Please advise.

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Roofing Contractors

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.