Complaint Category: Improper or inferior repair
Complaint: Paid for Annual Maintenance Package and Tanks Systems Flush. Dealer had RV for 3 mos and returned it with original issues plus 4 new problems.
The dealer had our RV from 6-5-13 until 8-30-13. I paid $580.00 for an Annual Maintenance Package and Tanks Systems Flush. When I dropped it off, I notified the dealer that I was having issues with the toilet and the generator. I also made them aware that I needed an oil change and an annual check-up. In regards to the restrooms, the sewage gasses were being pulled into the RV, setting off the propane alarm, as opposed to being flushed out. Further, the generator would stop working as I drove down the road, ceasing all air conditioning in the RV. I was very specific in explaining these issues to the dealer in order to ensure that all repairs would be completed correctly and efficiently. I was never contacted by Freedom regarding the repair status of my RV, every single call was from us to them. Nevertheless, when I consulted the dealer regarding the status of these specific repairs, they informed me that my complaints were unfounded because they "couldn't recreate it." However, these problems are still occurring with the addition of multiple new issues. 1) The toilet simply does not work. It is consistently overflowing because the dealer did not empty the tanks despite the fact that it passed the systems check. 2) The dealer attempted to recreate the problem with the generator by leaving it running for two days although I had notified them that the generator stops working when we drive down the road, not when the RV is stationary. Because they did not compete the repairs I had specified, the problem still exists as evidenced by the fact that it stopped working after driving for 12 miles. 3) Upon return, the water tank was full of potable water which smelled like bacteria. I was forced to flush out my own tanks with bleach in order to prevent contaminated water from infecting our drinking water. 4) I was greeted by blue cleaner all over the toilets and walls in both restrooms as well as on the carpet, trailing from the door to each of the restrooms. 5) It was discovered that the air conditioning is leaking from the ceiling, causing an endless flow of water from dripping onto the kitchen floor. 6) Finally, the biggest concern is that the lock mechanism for the slideout is not working. It is clear that the dealer was aware of this fact because it was left unlocked upon return. None of these new or old issues were listed as deficiencies to be corrected, informing me that this business did not complete any work on my RV although I paid of all services.
Business' Initial Response
I'm sorry to hear that your experience with Freedom RV wasn't an enjoyable one. Freedom RV will refund your entire $580.00 bill. In the event that there is anything else that Freedom RV can do in an attempt to "regain your confidence" with us, please don't hesitate to let me (***** A ****** **** know.
Had I been given the chance on the only conversation I had with Mr. ************ to handle his concerns prior to him hanging up on me, then this would have already been handled. The only thing I got was threats and a dial tone.
Again, I'm deeply sorry for any trouble this may have caused Mr. ************.
Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.