Business ProfileforSabino Canyon Pet Resort

November 27, 2022 Dear BBB, Enclosed are some photos of my pet, **** ****, who was severely injured in her left eye. She obtained a Corneal Ulcer while she was in the care of Sabino Canyon Pet Resort. I have attached some copies to show the extent of her injury, the suffering and the extensive expense that this company has put our household through. Due to keeping up with this added expense, I was sent to a collection agency. Her vision will NEVER be returned to normal. This company has put us through much pain and heartache. The company is run by inexperienced people who have no place in taking care of a families beloved pets. I have spent $4,218.56 so far, since **** **** was injured. She will need her medications and vision pressure checks for the rest of her life. I would like this company to reimburse me for the damage and injury they caused to my dog. The attached letter explains how they acted when confronted with the injury news. Please do a thorough investigation into Sabino Canyon Pet Resort before another precious animal gets maimed and injured for the rest of their lives. They should NOT have a business license and deal with the public! I am sure that my pet has NOT been the only dog injured while in their care. I am requesting a full investigation into these people, the company and its employees. They should be ashamed of their behavior. I am also requesting a full refund of every expense that has been paid, a correction and removal of my name being sent to the collection agency and a low rating be given to them by the BBB. They DO NOT TREAT THE PUBLIC & PETS WITH RESPECT OF SERVICE. Thank you for taking the time in reading this memo. I look forward in hearing from you in the future. Sincerely, ******* & **** **** ******** ************* ************* *******************