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Tucson Newspapers

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Phone: (520) 573-4400Fax: (520) 573-4294View Additional Phone Numbers4850 S Park Ave, TucsonAZ 85714-1637http://www.tucson.com

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BBB Accreditation

Tucson Newspapers is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Tucson Newspapers

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/27/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Issue regarding the Arizona Daily Star diverting tips clearly designated for the newspaper delivery person and using to pay for newspaper subscription
In the beginning of July 2013 I contacted the newspaper, due to a problem with my bill account number AMXXXXXXX. I was dismayed to discover that my delivery person's tip (50.00 from January 2014)had not gone to her but to extend my newspaper subscription. The representative said it was an isolated issue and I must have designated it incorrectly. When I pointed out it was a chronic issue for the past two years of mis -billing and diverting tips. That in fact I had to switch from electronic billing and payment to paper billing to try to ensure that my carrier received their tips and the problem was still occurring. I also indicated I had the cancelled check that clearly designated the tip as well as always taking great care to fill out the payment slip.I also shared that it took me quite awhile to stare at the bill to realize what occurred. I told her that I felt this was a clear pattern of bad business practices, not isolated since it happened several times over the past two years.I wondered how many other accounts and delivery people it affected. I said it was unfortunate the attitude regarding the problem after being a customer for numerous years I was cancelling my account, reporting to the BBB,I asked to speak with a manager. She said there was no one available, but they would have a district manager contact me. They never did.

Desired Settlement
acknowledgement and research into this business practice. CHANGE OF BUSINESS PRACTICE
( possible cash settlement to my newspaper delivery person, myself and possible free subscription)

Business' Initial Response
Dear Sir or Madame,

We have reviewed our payment records, and found that Ms. ****** check for $74.68 was incorrectly allocated, and the intended carrier tip of $50 was inadvertently allocated to her account.

We will provide carrier with $50 in tip money as quickly as possible.

Our research shows that the misallocation was an isolated issue. Below is a breakdown of Ms. ******' payments and tip allocations dating back to March of 2012. Other than her most recent payment, all Carrier tips have been allocated properly.


3/5/2012 Billed $11.35 Paid $60.00 Account Allocation $11.35 Carrier Tip Allocation $48.65
4/5/2012 Billed $14.95 Paid $25.00 Account Allocation $14.95 Carrier Tip Allocation $10.05
5/7/2012 Billed $14.95 Paid $25.00 Account Allocation $14.95 Carrier Tip Allocation $10.05
6/7/2012 Billed $14.95 Paid $25.00 Account Allocation $14.95 Carrier Tip Allocation $10.05
7/5/2012 Billed $14.95 Paid $25.00 Account Allocation $14.95 Carrier Tip Allocation $10.05
8/6/2012 Billed $14.95 Paid $25.00 Account Allocation $14.95 Carrier Tip Allocation $10.05
9/6/2012 Billed $8.64 Paid $25.00 Account Allocation $8.64 Carrier Tip Allocation $16.36
10/08/12 Billed $21.25 Paid $0.00
11/5/12 Billed $37.33 Paid $0.00
11/14/2012 Cancelled


We have left a telephone message with Ms. ****** informing her of our intention to provide the $50 tip to her carrier as soon as possible.

Industry Comparison| Chart

Newspapers

Additional Information

top
BBB file opened: 05/01/1952Business started: 07/01/1940
Contact Information
Principal: Mr. Michael Jameson (President & CEO)Customer Contact: Ms. Betsy Stuetze (Customer Service Representative)Ms. Tammy Brabham (Admin. Assistant)Ms. Becky Rebenstorf (Community Relations)Ms. Stacey Salazar Mr. Alan Schultz (Account Executive)
Number of Employees

430

Business Category

Newspapers

Products & Services

Tucson Newspapers is the joint operating entity for two independent newspapers: The Arizona Daily Star and the Tucson Citizen. The joint operating agreement between the two owners covers all business functions of both newspapers, except the newsrooms.

Alternate Business Names
TNI Partners, Tucson Citizen
LocationsX

3 Locations

  • 1640 E River Rd Ste 211 

    Tucson, AZ 85718-7645

  • 4850 S Park Ave 

    Tucson, AZ 85714-1637(520) 573-4400
    (800) 695-4492
    (520) 573-4481
    (520) 573-4479
    Fax: (520) 806-3598

  • PO Box 26887 

    Tucson, AZ 85726-6887

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Arizona. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Tucson Newspapers is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 695-4492
  • (520) 573-4481
  • (520) 573-4479

Additional Fax Numbers

  • (520) 806-3598
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 06/01/2013 for complaints filed on 05/22/2013 and thereafter. This includes all complaints that meet our reporting guidelines.BBB reports the complaint response text for all reportable complaints.

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Industry Tips for Newspapers

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According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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