Rude, bullying behavior. Poorly packed load that resulted in over $6,000 of damage. Charging for labor that was not supplied on the day of the move.
I have tried negotiating with this company but they do not even answer correspondence. I was treated with rudenss that became bullying. The Tucson manager, ****** did not honor our contract, yet expected us to pay for 4 laborers on each day (which we did and have not yet had even one dime refunded). the packers on the Tuscon end were so inexperienced they failed to even place "fragile" stickers on boxes of china, ceramics, etc as promised. They placed adhesive tape directly on wooden surfaces, ruining the finish. One of the pieces they did this to is an antique tansu chest. Not one lamp arrived in usable shape. They were either bent or broken because they had been so poorly packed. Additionally, not one lampshade was delivered. And finally, we were not given a bill of lading once the truck was loaded. Protocol for unloading was not followed. There was no way to know if everything that was loaded in Tucson was unloaded in Portland, OR. Quite truthfully, I could have hired a U-haul truck and 4 men off the street and gotten a better job that the one for which I paid over $7,200. Yes, we did pay the full amount, even though All My Sons did not provide the 4 men agreed upon in the contract.
In Portland, OR
1) The driver did not leave a list of items packed on the truck with my husband in Tucson. We has been assured that ***** would receive a copy of the list of items and h w would Fed EX the list to me in Portland. That did not happen.
2) When *****, the driver, arrived, he handed me an incoplete list, which didn't even have the number of boxes that had been loaded on the truck.
3) In all my other moves, the men would call out the numbers of the items as they brought them through the door, In this move, I had to follow the men around and try to write down numbers. It was impossible to track all the items.
4) At the end of the day, I was rushed out to the truck to show me it was empty. Unfortunately for them, there was a broken lamp they hadn't brought up and I was not supposed to see. I suppose they had tossed out all the lampshades as they must have been bent and broken.
5) Other occupants of our building have now reported that the movers were rude and surly with them.
6) The men did not remove the excess packing material, as promised, something that I had to do. this has always been taken care of by other movers.
7) Another point of being unprepared - the driver, *****, did not even have a tool box. I had to go through a number of boxes to find my own tools so that they could put together the bed, and tables they had disassembled prior to the move.
1) Evern lamp that was packed and moved by All My Sons is damaged. Additionally, not one lampshade was delivered. Every floor lamp is bent and unbalanced. Every other lamp has scratches and gauges.
2) Among items lost in 3 boxes when the movers allowed the dining room table top to fall over -
Yates ceramic slab scupture, valued at $2500 and a Elizabeth Medina (Zia) ceramic pot valued at $610
3) Samsung DVD (packed by mover) - $140
4) Antique Japanese Tansu - packers applied tape directly to the wood, causing huge damage to the finish. Additionally it was not carefully wrapped and sustained several garge gauges in two of the drawers.
5) Antique Chine Box - wrapped by packers, was obviously poorly placed in the truck and now has a crack in th top of the box.
6) Small Chinese table - wrapped by packers - top in cracked
7) 2 Bookcases - collapsed when we attempted to place books on the shelves
8) Hallways, doors, and molding that were re-finished and newly paiinted were scratche, marred and chipped by the movers
9) Table leaf missing from solid birch dining table
I have tried filed a claim with All My Sons. At one point they offered at settlement, of $600, which did not nearly recognize that they were accountable and responsible for the damages. In addition they over-charged us and treated us with total contempt and disrepect.
We expect to be refunded the money that we overpaid and an amount that recognizes their responsibility to deliver what they promise.
The total claim is for $6,421.68. I have already indicated to them we would be willing to settle for $3000.00, and a letter of apology from the Tucson office, however they have stopped communicating and I have not heard from any representative since December.
Ms. ***** did call into my office to let me know that some of her house hold goods were damaged and the issues that occurred during the moving process, at which time I did apologize to Ms. ***** and refer her to my customer care department so that she could file a claim with my company and we could start the process of resolving the issues that took place during her move. Ms. ***** did fill out our claims for and send it back to my claims department, after evaluating Ms. ******* claim my claims department came up with a total claim amount of $249.60 based on the weight of the items claimed. Ms ***** did not take additional insurance with my company and elected instead to take our standard valuation which is sixty cents per pound per article. Ms. ***** damage claim came to four hundred and sixteen pounds, (416 LBS @ .60 cents per pound per article) $249.60. Ms. ***** did not receive a fourth man during the pickup of her household good and for that we did offer to discount Ms. ***** move by an additional $300.00 (10 hours @ $30.00 per hour ) which brought her total adjusted claim amount to $532.20.
I do realize that there were issues during Ms. ***** move and that some of her house hold items were damaged and for that I do sincerely apologize for the inconvenience and for the poor service that she received during the moving process. In order to resolve this issue I would be willing to offer Ms. ***** an additional $167.80 as a good faith offer which would bring her total compensation to $700.00 which would not been enough to replace the items that were damaged but I hope would help pay to repair the damaged items. I also hope this correspondence would serve as my written apology for the issues that took place during her move.
(The consumer indicated he/she ACCEPTED the response from the business.)
I wish to thank the BBB for facilitating a quick resolution. I do hope the AMS will change their practice and fully supervise new crews when they assign them to jobs. I know that I would be very suspect of hiring ASM for any future moves, as are the folks here in Portland who had very unpleasant exchanges with the ASM crew. While it is true I did not purchase additional insurance coverage, the damage that my property sustained was not due to accident, but to mishandling and incompetence. Had the property been wrapped and packed correctly, there would have been little and no damage. This was not a case for insurance, but for accepting accountability. While I don't think the settlement is actually fair, I want to be done with this. I would caution anybody who is considering having ASM move their property.