The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Arizona. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*3 Gorillas Moving and Storage, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
Additional Web Addresses
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 06/01/2013 for complaints filed on 05/22/2013 and thereafter. This includes all complaints that meet our reporting guidelines.BBB reports the complaint response text for all reportable complaints.
Industry Tips for Movers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven. On December 9, 2014 Attorney General Tom Horne has filed lawsuits against 3 Gorillas Moving and Storage, LLC located in Tucson.
In its complaints, the State alleges that 3 Gorillas engages in numerous false, misleading, unfair and deceptive acts and practices, including:
-Falsely representing the costs of their services to people seeking estimates of moving and/or storage services;
-Demanding payment when reaching moving destinations and refusing to unload consumers' property from trucks unless customers pay higher rates;
-Providing a claims process for damaged, destroyed and/or lost items, which is often impossible to comply with and misleading, with no real ability for people to obtain reimbursements.
Lawsuit asks defendants to pay restitution to consumers damaged by defendants' actions as well as a fine of up to $10,000 for each violation of the Consumer Fraud Act.
BBB will monitor the outcome of this government action, and this aspect of the Business Review will be updated once additional information becomes available.