BBB Business Review

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BBB Accredited Business since 01/06/2011

Nova Home Loans (Headquarters)

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(520) 745-0050View Additional Phone Numbers6245 E Broadway Blvd., Suite 400, TucsonAZ 85711-4029View Additional Web Addresses



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Description

NOVA HOME LOANS has served the needs of homeowners and homebuyers since 1980. We are able to originate loans in 15 states.

BBB Accreditation

A BBB Accredited Business since 01/06/2011

BBB has determined that Nova Home Loans meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Nova Home Loans' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Nova Home Loans

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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NOVA Home Loans was a Good Neighbor Award recipient for the 2014 Better Business Bureau Torch Awards. The BBB Good Neighbor Award recognizes companies that impact the community through their commitment to making southern Arizona a better place by their contribution in support of local charities.

BBB file opened: 09/01/1987Business started: 05/14/1981
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Financial Institutions
2910 N 44th St STE 310
Phoenix, AZ 85018-7270
(800) 544-0708
http://www.azdfi.gov

BBB records show a license number of NMLS# 3087 for this company.

Type: unknown

BBB records show a license number of 0902429 for this company, issued by Arizona Department of Financial Institutions. Their web address is http://www.azdfi.gov.

Type: Dept of Banking & Finance

Type of Entity

Corporation

Incorporated: May 1981, AZ

Business Management
Principal: Ms. Carolyn Luciano (Executive Vice President)Mrs. Kym Adair (Marketing Director)
Contact Information
Mr. Raymond Desmond (President)Ms Letty Huffman (Vice President)Mr. Jon Volpe (CEO)
Number of Employees

400

Business Category

Mortgage Bankers

Products & Services

NOVA Home Loans is a full-service Mortgage Bank.

Refund and Exchange Policy

N/A

Alternate Business Names
Nova Financial & Investment Corporation

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.