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BBB Accredited Business since 01/06/2011
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NOVA HOME LOANS has served the needs of homeowners and homebuyers since 1980. We are able to originate loans in 15 states.
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A BBB Accredited Business since 01/06/2011
BBB has determined that Nova Home Loans meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Nova Home Loans' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Nova Home Loans
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
NOVA Home Loans was a Good Neighbor Award recipient for the 2014 Better Business Bureau Torch Awards. The BBB Good Neighbor Award recognizes companies that impact the community through their commitment to making southern Arizona a better place by their contribution in support of local charities.BBB file opened: 09/01/1987Business started: 05/14/1981
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Arizona Department of Financial Institutions
2910 N 44th St STE 310
Phoenix, AZ 85018-7270
BBB records show a license number of NMLS# 3087 for this company.Type: unknown
BBB records show a license number of 0902429 for this company, issued by Arizona Department of Financial Institutions. Their web address is http://www.azdfi.gov.Type: Dept of Banking & Finance
Type of Entity
Incorporated: May 1981, AZ
Business ManagementPrincipal: Ms. Carolyn Luciano (Executive Vice President)Mrs. Kym Adair (Marketing Director)
Contact InformationMr. Raymond Desmond (President)Ms Letty Huffman (Vice President)Mr. Jon Volpe (CEO)
Number of Employees
Products & Services
NOVA Home Loans is a full-service Mortgage Bank.
Refund and Exchange Policy