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Business ProfileforFinest Tree Service LLC
Tree Service
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Whether your trees need a simple pruning, trimming, complete removal, or stump grinding. Finest Tree Service has the expertise to get the job done.
Products & Services
Business Details
- Location of This Business
- 1345 W Limberlost Dr, Tucson, AZ 85705-2584
- BBB File Opened:
- 7/30/2008
- Years in Business:
- 19
- Business Started:
- 1/1/2005
- Business Started Locally:
- 1/1/2005
- Business Incorporated:
- 7/14/2014
- Accredited Since:
- 3/27/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Bryan Jackson, Owner/Member
- Contact Information
Principal
- Mr. Bryan Jackson, Owner/Member
Customer Contact
- Mr. Bryan Jackson, Owner/Member
- Additional Contact Information
Email Addresses
- Sales
Website Addresses
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called the Finest Tree Service on Monday May 23 2022 to request a quote on tree removal. An employee named **** from this service provider arrived at my house on Wednesday May 25 to provide the quote. This individual provided a quote of $700 to remove a tree and then stated that I needed to have another tree trimmed. He provided an additional quote of $150 to trim the tree (total of $850). I asked **** if he would provide me with a written quote similar to what one of his competitors provided. **** explained that there was no immediate need for a written quote and that he only need a 10% deposit to schedule the work. **** showed me an enlarged signature block on his cell phone and requested that I sign my name on it. At the same time, **** requested I give my credit number over the same phone to the Finest Tree Service. I signed the enlarged signature block and at the same time provided my credit card information to the employee at the Finest Tree Service. Shortly thereafter I received an emailed written contract stating "There is a 10% NON-REFUNDABLE deposit required to schedule the work.
**** and the employee, who took my credit card information over the phone failed to mention, discuss or explain that my deposit was NON-REFUNDABLE. I contacted the vendor on 6/01/2022 to cancel the project and request a full deposit refund of $85. On 6/02/2022, the vendor refused to refund my 10% deposit of $85 on the grounds that the emailed contract I received after I signed and paid the deposit clearly stated the 10% deposit was non-refundable.
I do not wish to retain the Finest Tree Service for any work now or in the future. I am requesting that they refund my $85 deposit on two grounds: 1) I was not given any notice that my deposit was NON-REFUNDABLE at the time I signed the agreement, paid the deposit and scheduled the work 2) No work was performed and I contacted the vendor to request a refund well before they were scheduled to perform services on 6/15/2022.
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Karen E
1 star
10/17/2023
1. They came almost 2 hours outside of given window (had to cancel other appointments to accommodate them).2. Cancelled rootball when realized they did not take responsibility for any damage caused 5 ft radius.3. Tree -one side bare/scraggly other heavy/bushy I have concern over tree breaking because of imbalance. He pointed out the ground and said there would be root fissures from the pressure if imbalanced, I said it wasn't imbalanced before & in 15 minutes it won't happen. They left a bunch of little dead branches in the tree and only cut them off after I said I'd get on a ladder and do it myself. Shrub - they cut off all the dead stuff well. Orange tree- they didn't remove the suckers from the branches I was told they can't because then the tree would get sunburned. Okay, fine. But that's what I asked and 4. Sign-off to pay: I amended it to SOMEWHAT satisfied. Be aware there's a 4% charge for using a card. I was told that it's in print on the contract, but I hadn't seen it, so paid by check. Should have been made more clear, imo.5.Communication:I sent many emails explaining my concerns. When I wasn't getting satisfaction from the crew, I sent the emails to *****, but other people responded. Re a call: Woman, not V, quite brusque. I was VERY stressed by this time and said, "Fine, then," because I felt stuck and hung up after an equally brusque, "Bye." Via email, ***** gave me ******* phone number to call him about my concerns. I requested she fwd the emails w/pics as I've been through this already and didn't feel it right to make me do it again (felt like jumping hoops ). She says she would. 4 days later, no response.6. They didn't replace heavy benches they moved away.After my ****** review, ***** replied in a way to nullify and disparage. I guess it's her job. ?? it was hurtful bc not true and showed no concern for my stress. They knew how important that tree is to me.Wish my great tree guy came out this far. Miss that quality.
Finest Tree Service LLC Response
10/18/2023
Hello *****, we honestly tried, we don't just try WE STRIVE to make every customer very satisfied with our work. Unfortunately, we make some mistakes with a customer. We make sure when you first called to set up your estimate that we as a team work to get your trees maintained. My crew is asking what you want with your trees because we're trying to build a relationship, yes, they have a work order, a very detailed WORK ORDER FYI. You were present during the work, and when my ****** finished doing a walk through of your property, you failed to mention anything and signed the job completion form, then proceeded to pay the bill. And to your surprise saw a fee that was on the contract you read and signed. If in fact all this was misleading and a horrible service, I truly am at a loss. If you can let us know what we can do for you, please call us back. I, *****, will show you what old school service is. That is what I can offer. If not, then thanks for the review. To me, a negative response is a positive one. We will continue to STRIVE for a good customer relationship. I've been here for 23 + years doing trees not going anywhere either. Sincerely, *************************
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