I want to share a communication I had with an owner of Rebath Tucson. I was not satisfied with her response to my issues with the comppany after purchasing a bath to shower conversion with them. I wrote the following on April 30th:
Dear Ms. *******,
I wanted to contact you to give some feedback on my recent experience purchasing a tub to shower conversion from your company. I was already familiar with your product as we had a shower redone with your company 10 years ago. I have to say I have been more than satisfied with your product from that project. It is the biggest reason I chose your company for this current project.
While I love your product I really do not care for the way you sell it. To sit through a 2 hour presentation on your company is tedious and unnecessary. This project cost me $8000.00 and I did expect all pricing to be itemized and was told that was not possible. I ordered under a promotion of 1/2 off labor and was given $300.00 off. I do not believe the labor on this job was only $600.00. To get an additional amount off I was required to call previous customers to see if they were happy with the product. This was patently ridiculous. If you can offer a further discount your company should just do so without all this game playing.
During the presentation I was shown a dramatic presentation of a shower door coating and how it would repel all water and basically make my shower door maintenance free. I did not have a shower door installed on the first project 10 years ago so had no prior experience with this. I did order the coated door. While all other aspects of the current installed shower are wonderful the clear glass door does not live up to it's billing. I use a squeegee after each use and it still has water spots and streaks all over the door.
The salesperson for this job was Ramon. Although I told him when I would make a decision by, he called daily while I was getting other estimates and trying to make a decision which I did not appreciate. Then he said he would be here at the end of the install day which was the middle of February to be sure everything was okay. He never showed and I never heard from him until the end of March when he called at 7:00 pm one evening, said he was right outside my home and wanted to come in to see the shower. I told him no. It was creepy to say the least. He then showed up at the door with no prior phone call again just last week and asked again to see the shower. Another resident of the house let him in. His behavior is extremely rude, unprofessional and disturbing.
It is my hope that all these issues can be addressed. As I have said, you have a very good product overall, even if it is more expensive than other companies. But for the prices you charge the above issues should never be happening.
Ms ******* responded that she would address the issues with the salesperson and thanked me for my input. She made no offer to give me an itemized receipt, did not address how 1/2 off installation was only $300.00, or offer to check to be sure I had indeed received a treated shower door or why I may be experiencing an issue with my door that had been promoted as maintainence free. I think this company has very poor customer service overall, very aggressive sales people who are not truthful about the company's product and dubious sales practices. I will not be using them again nor can I recommend anyone else does either.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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