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Southern Arizona

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Consumer Complaints

BBB Accredited Business since 09/24/2012

Royalty Renovation, LLC

Phone: (520) 777-1121Fax: (520) 574-9300

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/02/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Repairs resulted in additional damage

Complaint: Upper cabinet is dislocated. Sink base no longer sustains itself. Gray still somewhat shows below some tiles. Drawer rollers not installed.
Royalty Renovations was contracted by my insurance to replace some kitchen countertops and backsplashes. The upper cabinets were originally not part of the problem, but the platforms that support the bases for dishes are now pushed to the left and seem to have gotten dislocated while Royalty Renovation installed the backslash. They were sealed out of place with grout and cannot be easily readjusted. The upper cabinets were in perfect condition before this work. They got pushed and dislocated when Royalty Renovations installed the backslash.

Also, Royalty Renovations failed to communicate to the insurance that the sink cabinets needed some additional repairs prior to installing the new countertops. I was not informed that they did not communicate this to the insurance nor complete these repairs, and they still proceeded with the installation. Now the base for the sink cabinet is not sustainable. If I had been aware of the situation (and if the insurance was informed and would not have not covered that part of the job) I would have paid for the additional repairs before they proceeded with the installation. Now that the installation is complete, this problem would cost us significantly more money to repair than it would have if the work had been completed at the same time as the other repairs.

Royalty Renovations also did some repairs on the cabinets to the right of the refrigerator but failed to install the rollers for the drawers.

There is some gray material that was applied under the tile when the tile was installed. There was excess material and it was cut off but not very proportionally and it still shows in some parts. They did not at first properly install the sink and this led to additional water damage in the cabinets below the sink.

I noticed a lot of their work was flimsy and there are nails from nail guns sticking out from areas in the cabinets, even in the insides of the cabinets. These details are not a huge problem, but are indicative of a very poor job with little detail orientation or care.

Final Consumer Response
The repairs have been completed for case # XXXXXXXX. We (Royalty Renovations and I) have agreed to have this complaint removed from the BBB website. (see hard copy online) IG

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

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Contractor - Remodel & Repair

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.