BBB Business Review
BBB Accredited Business since 10/16/1995
Stanley Steemer of Tucson, Inc.
Phone: (520) 790-5955Fax: (520) 790-62132520 N Coyote Dr STE 106, Tucson, AZ 85745-1231www.stanleysteemer.com
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BBB Accreditation
A BBB Accredited Business since 10/16/1995
BBB has determined that Stanley Steemer of Tucson, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Stanley Steemer of Tucson, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 2 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topThis company is a franchisee of Stanley Steemer International, Inc. (5500 Stanley Steemer Parkway, Dublin, OH 43016; (800) 848-7496).
Stanley Steemer of Tucson, Inc. was a 2005 recipient of the Better Business Bureau's Torch Award for Marketplace Ethics. Torch Awards are given by the Better Business Bureau to recognize businesses and executives exhibiting integrity in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
BBB file opened: 10/16/1995Business started: 09/22/1995Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors400 W Congress St STE 212
Tucson, AZ85701
(520) 628-6345
http://www.azroc.gov
Type of Entity
Corporation
Incorporated: October 1995, IN
Contact Information
Primary Contact: Mr. Scott Stites (President)Complaint Contact: Ms. Trishia Stites (Vice President)Mr. Joel NeslerNumber of Employees
20
Business Category
Carpet & Rug Cleaners, Fire & Water Damage Restoration
Industry Tips
Carpet Cleaning Services - How to Get Your Moneys WorthLocationsX
1 Locations
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2520 N Coyote Dr STE 106
Tucson, AZ 85745-1231(520) 790-5955Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Arizona. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Stanley Steemer of Tucson, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.