Bought truck and after inspection had list of issues. We called dealer & HIS mechanic "inspected" said no problems. Took to diesel mech MAJOR issues.
We purchased a 2006 f350 from Gallegos Auto May 10' 2014 The dealer told us his cousin owned the truck and he knew there was "nothing wrong" with it and their mechanic does an inspection of the vehicle before it is out on the lot. After taking it home we noticed a small oil leak and a sputter when driving. We took to mechanic to run an inspection on May 12th where he ran a scan of codes and inspected it fully(what we we're told was already done). His report showed many codes. The following is what was reported for inspection: front brake pads 1mm. Rear brake pads 1 mm(when removed there was chunk missing from one pad). Upper and lower ball joints worn, left drag link end worn, right tie rod end worn, rear diff oil dark, transfer case oil dark, full front diff oil clean, engine anti freeze lo/cloudy, fluid dark, serp belt VERY cracked, air filter clean, manual egt gauge inoperative, high center brake light inoperative, external temp reads incorrectly, power sliding window inoperative.
After the inspection we went out of town. There were several times we contacted mr. ******** to tell him we felt like there was something going on with the engine. There was an oil leak and it had a "cold start" which was at least five cranks before it started. He continually told us that was "normal" and there was " nothing wrong with that truck" we took it back to the mechanic and he ran diagnostics. His diagnosis was that there was a high pressure oil leak and two injectors were missing until warmed up. The cost would be at least $1400. I emailed Mr. ******** through his website. He contacted me and told me to bring it in to his mechanic, GC Auto. His mechanic said there was NOT an oil leak, everything was fine and he changed the oil and put injector cleaner in the oil to help. The first few days the truck ran better but we still noticed oil leaking. At this point we were told, well you are past the 15 day warranty. We decided to take it it Goldie's Diesel to be inspected. There was an OIL LEAK inside the engine. They had to replace the oil cooler, egr cooler, egr gasket kit, rail plugs, sct programmer, and changed oil. My husband then called Mr.******** again to let him know of all of the problems and listed them. Mr. ******** told him he was going to call his mechanic and he would call him right back. That was two weeks ago. Our truck is currently BACK at Goldie's because the two injectors his mechanic said were "fine" are STILL missing so they will need to be replaced. This list does not include the U-joints or Carrier Bearing my husband had to replace because they were all bad. As of today, we are in over $2500 and that is not including what we will be charged for replacing injectors next week. We feel completely lied to and ignored after the real issues were found out. He has not called us back and we definitely would not trust his auto shop or "diesel mechanic" to diagnose or fix the issues. If this truck was inspected like he states and there was "nothing wrong with that truck, that's all normal" then I would hate to be the next customer to buy one that wasn't. We are not asking for anything above what we have had to put into this truck based on untrue statements made by Mr. ******** himself and his mechanic we believe we are owed at least that.
We are asking for: $2311.70 - total for oil/egr oil leak which was brought to his attention very early on and the cost of the invoice to come for replacing injectors that he was also made aware of but his mechanic put a bandaid on until the warranty was out.
mr and mrs ******* came to the lot on broadway blvd they were looking for this truck and they had a trade in and they told us it was a 2007 dodge mega cab 2500 and said every thing was good and the front end was bad couldn't go down freeway needed ball joint and steer stabiler and the truck was a 1500 not a 2500 so the difference is about 5000.00 diff in trade value they took it to a mechanic and they said that the oil rails were bad but they weren't that what we look at and our deisle mechanic is certified for ford and ball joint cost us 950 with labor so im looking for 6000.00 from customer for being misled on trade and every thing was fine on trade in so they would owe me 3789 back to us
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Mr. ********. We did in fact trade in a 2007 Dodge Mega Cab 1500. I am not sure HOW we could mislead him considering his brother went outside and inspected the vehicle, took pictures of outside and the odometer and sent those pictures to Me. ******** while we were sitting there. What we did tell him is that it has a 3/4 ton suspension, which it does. We have not had issues driving down the freeway. We owned a diesel about 5 years ago and we decided we wanted another one. I am not sure how we can be held responsible for a trade in value when they assessed the vehicle. I had been to his shop and had spoke to him several times on the phone about the F350 we purchased and he not once said we mislead him or our truck wasn't what we sai. How could he when they inspected it while we were there? As a matter of fact I even had to call almost 30days after the purchase to ask why they hadn't paid off the vehicle when I had already made a payment for the new truck.
As far as "only" complaining about the oil rail, well the o rings WERE bad as stated by TWO diesel mechanics. Not only that, the EGR cooler was leaking and had been for some time. They showed it to us and it had built up soot. A week before that we looked at egr valve and it was also covered in soot which Mr. ******* explained to Mr. ********. The O ring itself contributed to the cold start which we were told was "normal."
As we stated before, we did take it to his mechanic where he told us there was nothing wrong with it. I actually took the readouts that were produced from a **** diagnostics computer in and when I picked the truck up I specifically asked what he could see from the printout. I was told, "oh, he couldn't tell, it was too confusing." Not sure how a ford diesel mechanic could be confused by a ford diagnostic readout and not diagnose the problem correctly when not one, but two other diesel mechanics could.
We just got out truck back. Low and behold injectors 2,4, AND 6 were bad. We opted to replace 8 since they were already in there having to fix the other three. That being said, we are out, not including the fourth injector another $1135.00.
Mr. ********, if the only response you have to selling us a truck that you said was owned by your cousin, kept in great shape, was inspected fully before being put on the lot, AND taken BACK to your mechanic for a wrong diagnostic is that we traded in a truck that YOUR staff(brother) inspected, took pictures of, emailed them to you and you gave us trade in value while we were still sitting there) then that is not a TRUE response to my complaint.
An honest businessman would have tried to make this right the first time we took it in. We wanted to give our business to a small business owner. We could have easily went to the Auto Mall and now, looking back, we should have.
Looking at your response I still do not have answers to why a huge oil leak, oil rail, oil pressure whatever you want to name it was missed. I also am not sure why after you told Mr. ******* you would be talking to your mechanic and would call him right back haven't done so. I wish our labor and cost to fix the truck we have now only owned for over two months would have cost 950. We are looking at around $3500.
I recently looked at your inventory and I do not see the Mega Cab we traded in, so it seems as though you sold it and now that we have brought up the issues with the truck you sold us need a reason to not take any responsibility. I am saddened that your response to a legitimate complaint is to blame the consumer. Really? If at the end of all this you do not do the right thing then that is on you and your business. However, to me a man's word is his bond and for a small business owner that can make or break you. I would have respected you more even if you would have offered half. I can see we will be stuck with this and I guess you live and learn. I am sure anyone who reads this or the other complaint will see it's not about the customer but about selling cars.
Final Business Response
we don't pay for them to bullet proof there car and the dodge they trade in went to auction and sold it for XXXXX and lost 4000 to sell there truck with the repair I did to there truck and they told me that they want to bullet proof the truck and that's not part of my responsibility to do so I think every thing is even and they told my brother it was a 2500 and really it was a 1500 truck so I think this case should be closed thanks
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I can see this will not be getting us anywhere. I am hoping that whomever reads this continues to see that the LONG list of issues with this truck have not been rectified or even discussed by Mr. ********. We did NOT ASK HIM TO BULLET PROOF THIS TRUCK, EVER! Everything that had to be fixed was a PART of bulletproofing. That does NOT include 3 injectors...hmmmm.... Believe me there were other things wrong that I did not list.
Again, we DID NOT SAY OUR TRUCK WAS A 2500. It is a 1500(CLEARLY SEEN ON THE SIDE OF THE TRUCK) It does have a 3/4 ton suspension since it is a Megacab. Not sure again, how this was missed considering his brother INSPECTED the truck and SENT PICTURES to Mr. ******** and Mr ******** NEVER ONCE talked to us about this...EVER, until we brought this up to the BBB.
So. I am sure he would like this case to be closed without rectifying the issues. We have already spoken to friends and coworkers. Not only will we NEVER recommend ******** Auto to anyone but we will let them know to go anywhere BUT here. I have a feeling you will be seeing more complaints.
Two weeks ago, Mr. Gallegos called us and respectfully said he wanted to resolve this issue. After many phone calls, we came up with a number that was both fair and helpful. We appreciate Mr. Gallegos wanting to make this right and are appreciative he did so. Therefore, I do feel this is resolved and I am satisfied with the result.