I have had multiple problems with a 2004 Pontiac Grand Am that I purchased from this dealer.
Before I even took the vehicle home I identified that the car shook really bad, the back windows didn't work, and the interior was falling off. I was told that it all would be taken care of. When I picked the vehicle up, the car still shook really bad and I was told that a motor mount was on order. A few days later, I was driving and the back seat fell onto the ground. Also, the car shook horribly when I went to hit the brakes because the rotors were shot.In the same day, I noticed when i tried to honk at someone that the horn didn't work, and on top of that, The windshield wipers had a problem freezing up. I drove the car for the rest of the day and noticed that it was back firing as well. I called the owner and told him I wanted a different car or my money back since I had only had the car a week exactly. he told me to bring the car in and they would look at it. I took the car in and talked to a employee there and asked them if they even inspected the cars and was told no. He stated that they detail them, change the tires, and check fluids. Once the car was inspected, I was told that they were ordering a new wiper motor, the motor mount was still on order, and the horn would be fixed. They looked at the car to see why it was backfiring and I was told that the car had the original spark plugs from the factory, 106,000 miles ago! The owner proceeded to tell me that spark plugs can last longer than that. I was speechless and the excuses they gave me. I've been in a maintenance career field for 14 years so I'm not dumb when it comes to mechanical issues. So, I waited for all this to get fixed and the motor mount to come in. They called me and said the car was good to go. When driving it home, I noticed it still shook and immediately called them. I asked if they even test drove it to ensure that it was good and was told no. So, once again I had to bring the car back and come out of pocket for a rental car. While waiting for parts to come in, the windshield wipers stopped working again! On my third or fourth trip to the dealer they replaced the wiper motor and a transmission mount. About a week later the car was still shaking bad and I was told by the dealer that shaking is normal which is a complete lie since I've owned two grand am's previously. I also brought up that the car horn just starts randomly beeping and you have to beat on the steering wheel to get it to stop. Along with that the blinkers stop working at times. They looked at the car for a couple minutes and said they can't find anything. They didn't even attempt to take the steering column apart to check the wiring. A couple days after that, the car started over heating. I added more coolant to the car and figured it was due to the heat but, less than a week later it did it again. I drove the car over to the dealer after work and spoke to a senior sales person because the service manager and owner were gone. He looked at the car and asked me what I expected him to do about it. I then told him to fix the car 100% or give me a new car and he just stared at me. I told him to have the owner call me and that i was going to seek an attorney because I have a warranty purchased through Cactus Autoand I was fed up with their halfway fixes. The guy stated that he would have him call me. Two days later, I didn't receive a call so i called the dealership and stated that I had called before and stopped by and the owner still hasn't called me back and he got attitude and said " you didn't talk to me buddy". I then informed him that I did in fact talk to him and he then remembered and said that the owner would call me back, he is on the phone. It has been over a week, no return call or attempt to repair the vehicle. The company is in breach of the service contract. I will be taking legal action if this doesn't work.
I want a different 100% road safe and serviceable vehicle or my money back. The original problem that I identified before I drove it off the lot and tried to turn it in for before the implied warranty was up is still not fixed.
This 2004 Pontiac Grand Am was purchased on 7-18-2013. At the time of the sale Mr. ****** was concerned that the car had a bad motor mount. on X-XX-XXXX Mr. ****** returned to Cactus Auto Company with the car. He wanted to know if, when he brought his car in for the motor mount, Cactus Auto Company would also look at the wipers, horn, windshield exterior trim, and a loose rear seat. On 8-3-2013, Mr. ****** contacted us on the telephone and I handled the call. He told me the car was running rich, shooting out flames, and smelled like gas. I asked him to bring the car over right away, which he did. No flames or gas smell were evident at the time. We talked about the car a bit. He voiced the above five concerns and added a sixth one, namely that the brakes pulsated while stopping. A firm appointment was set for 8-10-2013. On the date of the appointment, 8-10-2013, Mr. ****** dropped the car off and added a seventh concern to this list, that the car did not seem to have enough power. He also showed our mechanic the exact motor mount the he wanted changed, the left side mount next the radiator. On this visit the following tasks were completed:
1. Replace front brake rotors and pads.
2. Replace left front side motor mount (as specified by Mr. ******).
3. Add new horn.
4. Repair defective windshield wiper motor wiring.
5. Secure rear seat bottom.
6. Our mechanic road tested the vehicle. his evaluation was that the vehicle ran good , and had good performance and acceleration, consistent with a vehicle having a four cylinder engine.
7. Order windshield trim from our GM dealer, Watson. The part was not in stock, so it had to be special ordered.
The vehicle was returned to Mr. ****** with the understanding that he would have to return to Cactus Auto Company when the trim piece arrived from the dealer.
On 8-30-2013, Mr. ****** returned to Cactus Auto Company. I spoke with him personally. he had the following complaints.
1. Windshield wiper arm not moving.
2. The vehicle still shakes, "worsts than ever".
3. The horn honks intermittently, when the car is shut off.
4. He still things the vehicle has poor power.
5. Windshield weather stripping is missing.
I reminded him that the windshield weather strip had been special ordered from the dealer. The part had arrived, so we set a firm appointment for X-X-XXXX for the windshield stripping to be installed, and to address the newest set of concerns. At that time, I told him that I would personally oversee the work done on the car. I also informed MR. ****** that I would personally road test it as well. To avoid any possible confusion, I instructed Mr. ****** that any future communications with Cactus Auto Company should be personally addressed to me.
On 9-3-2013, the vehicle was dropped off at Cactus Auto Company, and the following steps were taken to address his concerns:
1. The windshield wiper movement mechanism was replaced. This repair was in response to a new and different problem than the one addressed on 8-10-2013.
2. Our testing confirmed that the vehicle was still shaking, caused by a motor mount on the right side of the vehicle. The motor mount Mr. ****** demanded that we replace on the X-XX-XXXX was not the cause of the shaking problem.
3. Our attempts to recreate the horn honking problem were unsuccessful. We were unable to duplicate the customer's concern.
4. We replaced all of the spark plugs.
5. The new OEM windshield weatherstrip was installed.
Upon completion of this work, I road tested the car. I found it to be very competent, not at all like Mr. ******'s foul description had led me to expect; it drove straight, had good brakes, new tires, no vibrations, no rattles, good suspension, good performance for a 4 cylinder engine, functional windshield wipers, and a functional horn. At this time the current mileage on the vehicle was noted to be 108,746. When the vehicle was sold, it had 106,641 miles. The car had been driven 2,105 miles since the original purchase. At this point Cactus Auto Company has fulfilled the single written promise made to Mr. ****** at the time of sale ( to replace the motor mount) and worked with him, at our discretion, to address several other problems, which would not otherwise be covered by the implied warranty, at our expense.
Any future repairs or expenses are rightfully Mr. ******'s responsibility. He does have a third party service contact issued by Superior Protection Plan. This service contract is an agreement between Mr. ******, and Superior Protection Plan. Considering that Cactus Auto Co is not a party to the service contract agreement, it would be impossible for us to be, "in breach of the service contract." In the future, if Mr. ****** encounters any problems covered by the service contract, he should contact Superior Protection Plan directly. (see hard copy online) IG
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is shady and needs to get shutdown. Not one thing that they claimed to fix or looked at is serviceable. The horn still randomly honks so, I'm sure they never even looked at it. The car still shakes from apparently being wrecked as well. The car is still sluggish and its due to a p0304 code for a cylinder 4 misfire so, I'm guessing they never looked at that either. I have pics of the codes and print out from O'reilly Auto. Its sad when you go to a parts store and bring up cactus auto and everyone looks at you and says "please tell me you didn't buy from there". Then I hear how they purchase all kinds of leak stops and glues from the place to do band aid fixes like I assumed then screw the consumer over. I was even told how shady **** is andeceitful and how its too bad he's not like ******. I will definitely be digging more so I can ensure that this guy doesn't do any other people wrong.
Final Business Response
We have nothing further to add except to point out that we do not have a salesman named ******** (see hard copy online) IG