Smart Motors/Autoland refuse to fix continuous leaking from the valve cover gasket, oil filter adapter, and rear main seal under their warranty.
Ever since I got my Jeep Cherokee from Smart Motors, I have had multiple issues with it. I understand in Arizona used cars can be sold as-is, so I did not expect perfection, but that is why I was excited when I was told they provide a 2 year/24000 mile warranty. Later on during the paperwork, it gets called a Limited Warranty, because it apparently over covers internally lubricated systems of the engine, transmission, and drive axle. I figured that was still better then nothing since those would be expensive parts to repair if I had to. First time I had major problems with it were when it would not start in my driveway. They got it towed to their shop to look at it (which they actually just took it to a different shop to fix it) which i appreciate the free tow, but then when it was fixed they tried to blame me for changing one of the cables going from the battery to fuse block even though I never did. Thankfully they did not try to charge me, but I did not appreciate the blame. That incident was pretty soon after I bought it. The exact same problem happened about a year later, so again they offered to get it towed to their shop which was nice. This time I stopped by the shop after it was dropped of their to describe the problem in person and all the other problems I had noticed. Since it had been in last time I had discovered something wrong with the ignition lock cylinder because I can turn the Jeep on and just pull the key out while it is still running, the constant oil leaking (while doing regular maintenance i found the extremely low level and investigated further), and the brakes were squealing very excessively. I don't think the service dept rep I was talking to even noted down any of the problems besides it not turning on and the ignition cylinder problem, even though I do specifically remember discussing the oil leak but the rep brushed it off as "normal for older cars". They got it running again by cleaning up and tightening the cable they had replaced the first time I brought it in, but did nothing else. Granted the warranty only covers internally lubricated parts of the engine, transmission, and axles I was hoping for replacement of the key cylinder since it was obviously sold that way and they should be just as concerned about the Jeep being stolen since it was being financed and they still technically own it. In regard to the oil leaks, I do not understand how those are not considered internally lubricated parts of the engine when their entire purposes deal with being lubricated internally so they dont dry out and leak, and keep the oil contained to keep other stuff lubricated. There are a number of other problems that I know aren't covered such as the suspension being shot, fuel injectors needing replaced (already did that), o2 sensors/catalytic converter needing to be repalced (p0432 OBD2 code), leaking from front and rear diff, and possible transmission fluid leak (cant tell if it might be oil dripping from a head of it and just making it look like the tranny is leaking), so having to worry about things that should be covered make it very upsetting. I also have had nothing but problems with their gps/killswitch alerting me for about the last 4 payments saying the payments were done, even though it was already taken out of my bank account. Its embarrassing having to explain the alert to family and friends when they are riding with me. They do take care of the situation when I call about it, but I should not have to call them.
I them to at minimum fix the oil leaks in the rear main seal, oil filter adapter, and valve cover seal. Then also fix any of the leaks from the diffs, transfer case, and transmission if their warranty covers them (I feel it should, but I am not a professional mechanic). And if they arent going to fix those things, I want what ever the cost to fix them at a repair shop of my choice to be taken out of the amount I still owe on the Jeep, since I can not afford to keep paying their excessively high payments and get it fixed at the same time.
Final Consumer Response
After discussing the warranty and the problems with **** at Smart Motors, they have agreed to repair the issues that I felt should be covered by their warranty. They already completed some repairs and said if there are any further problems with it regarding the same issue to let them know and they will get them corrected. As of right now, I am not only satisfied with their response, but also surprised they took it so seriously.