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A.T. Auto

Phone: (520) 327-2371

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
09/19/2013Billing / Collection Issues | Read Complaint Details
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Complaint
I've tried, and tried, and tried, and tried - only to fall on deaf ear!!!!!
I need help in retrieving my $270.30 overpayment to AT Automotive Group 6167 E. Speedway XXXXX-XXXX. I told them if they cooperated I wouldn't report them to any agency. Read all the following paperwork. It's self explanitory. Call me if you have any (?)
Talked to *** ***** owner 12X times ********* ***** numerous XX ****** - won't answer

Desired Settlement
refund of over payment

09/06/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Vehicle at sale (2012) didn't run w/out a new Hybrid, $2,400 battery. Agreed to pay 1/2 the cost for new battery. Guarantee 8+ yr battery life; dying.
We found an advertised 2004 Hybrid Honda Civic for a price within our budget 3/1/2012. The car wasn't functional when we tried to take a test drive, due to a "dead" Hybrid $2,400 Honda IMA battery that is guaranteed for 8-10 years by Honda. We told AT Automotive that they mislead in their advertising that the price included a running vehicle, not a vehicle that wouldn't even start. They insisted they could locate a Honda Civic IMA Hybrid battery, but we would have to pay 1/2. We agreed because we wanted the vehicle, plus we were guaranteed 8+ years on the battery or it would be replaced for free. We paid $900.00, since we were told the battery was $l,800.00 and they were paying the remainder of the cost. Beginning in May 2013, the IMA battery light turned on. We took the car for servicing at Chapman Honda on 22nd Street, Tucson, AZ. They ran diagnostics and told us the battery needed replacing. We insisted that the battery was new and showed them the invoice provided by AT Automotive. Chapman Honda reported that the existing battery is not a Honda battery, and it was close to being completely dead. Chapman Honda reset the alert lights and told us if the light turns on again, the battery must be changed. In July 2013, the light appeared again, so we contacted AT Automotive and Alma Imports, Mesa, AZ listed on the invoice. We tried numerous times to connect with someone at either establishment in regards to the battery, or we were told to contact, "******" the owner. We finally went to AT Automotive in July 2013 and asked for "******" who informed us that the salesman who sold the vehicle was fired, and he would look into the battery invoice, warranty, and when they would replace it. He never called back. We called the last week of July and were told that our invoice and guarantee needed to be looked into further in their company computer with the owner from Phoenix, and it might take a while. We called last week, 8/1/13 and were told that ****** was fired and someone would get back to us. Today, we were told that the new owner/manager was too busy. We have a dying, expensive Hybrid IMA Honda battery, and I leave on Active Duty orders for Army mobilization in one month. I need to drive my vehicle to my duty station, but this is my only vehicle with a dying battery. We are getting literally no where with this company, no resolve, and no battery replacement based on their promise and guarantee. We believe they falsely advertised this vehicle, replaced a battery with a used IMA battery, and even though we were given the invoice guaranteeing the 8+ year warranty, we feel they are dishonest and have no intent in making good on their promise.

Desired Settlement
Brand new Honda Hybrid Civic IMA battery, as well as installation - parts and labor prior to my Army deployment.

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Auto Dealers - Used Cars

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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