BBB Business Review
BBB Accredited Business since 07/01/1987
Green Valley Cooling & Heating
Phone: (520) 625-1234Fax: (520) 648-0796645 W Ward Ln, Green Valley, AZ 85614-3514www.greenvalleycooling.com
Description
We are a recognized leader in the cooling, heating and indoor air quality industry. We provide responsive service by developing long-term relationships. We strive to provide extraordinary customer service that exceeds our customers' expectations.
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BBB Accreditation
A BBB Accredited Business since 07/01/1987
BBB has determined that Green Valley Cooling & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Green Valley Cooling & Heating's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topThis companys principals also own and operate Southwestern Solar; a separate BBB reliability report is available for Southwestern Solar.
Green Valley Cooling & Heating was a 2007 recipient of the Better Business Bureau's Torch Award for Marketplace Ethics. Torch Awards are given by the Better Business Bureau to recognize businesses and executives exhibiting integrity in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
BBB file opened: 10/01/1972Business started: 10/01/1969New Owner Date: 06/01/2001Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors400 W Congress St STE 212
Tucson, AZ85701
(520) 628-6345
http://www.azroc.gov
BBB records show a license number of 046649 for this company, issued by Arizona Registrar of Contractors. Their web address is http://www.azroc.gov. The expiration date of this license is 10/31/2012.
Type: ContractorsCheck License Status: http://win.azroc.gov/forms/details.asp?license=046649
Please note that governmental licensing information may not be current.
BBB records show a license number of 077735 for this company, issued by Arizona Registrar of Contractors. Their web address is http://www.azroc.gov. The expiration date of this license is 03/31/2013.
Type: ContractorsCheck License Status: http://win.azroc.gov/forms/details.asp?license=077735
Please note that governmental licensing information may not be current.
BBB records show a license number of 252049 for this company, issued by Arizona Registrar of Contractors. Their web address is http://www.azroc.gov. The expiration date of this license is 01/31/2013.
Type: ContractorsCheck License Status: http://win.azroc.gov/forms/details.asp?license=252049
Please note that governmental licensing information may not be current.
Contact Information
Primary Contact: Mr. Ethan Beneze (President)Ms. Candiss Beneze (Vice President)Number of Employees
25
Business Category
Air Conditioning Contractors & Systems
Products & Services
Green Valley Cooling & Heating was founded in 1968. Our office and shop are located at 645 W. Ward Lane in the heart of Green Valley. We are licensed, bonded and insured. We specialize in the installation and service of cooling and heating equipment. Green Valley Cooling & Heating was the first dealer in Arizona to receive the Bryant Factory Authorized designation. Green Valley Cooling is a five time winner of the Bryant Medal of Excellence Award. In 2007 the company was awarded the Top Award for Ethics in Business by the Southern Arizona BBB. We also won the Arizona Small Business Associations Top Customer Service award for southern Arizona and won the Green Valley Chamber of Commerce Business of the Year Award.
Our company is committed to having quality team members. We pride ourselves on having 90% of our service technicians NATE certified and 100% of our entire staff both EPA and Bryant Healthy Air Specialist certified. The company has made a major commitment to training and conducts over 120 hours a year in continuing education .
Our Services include:
24 Hour Emergency Service
Air Conditioning Repair & Replacement
Heater Repair & Replacement
Air Cleaning and Purification
Duct Cleaning
Dryer Vent Cleaning
HVAC System Inspections
Indoor Air Analysis
Combustion Analysis
Solar Water Heating
Grid Ties Solar Electric Systems
Energy Audits
Hours of Operation
Mon: 07:30 AM to 05:00 PMTue: 07:30 AM to 05:00 PMWed: 07:30 AM to 05:00 PMThu: 07:30 AM to 05:00 PMFri: 07:30 AM to 05:00 PMSat: 07:30 AM to 05:00 PMSun: 07:30 AM to 05:00 PMService Area
I-19 Corridor
Industry Tips
Air Conditioning Service and MaintenanceHome Contractors: Tip-offs to Potential Rip-offs
LocationsX
1 Locations
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645 W Ward Ln
Green Valley, AZ 85614-3514(520) 625-1234Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Arizona. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Green Valley Cooling & Heating is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Air Conditioning Contractors & Systems
Air Conditioning Service and MaintenanceHome Contractors: Tip-offs to Potential Rip-offs
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.