Consumers interested in changing the quality of their water should first decide what specific changes they want such as softening, purifying or removal of certain taste, odor, particles, bacteria or other elements. It might be wise to have your tap water tested by an independent laboratory and then research available products comparing capabilities and costs, maintenance requirements, reputation of both dealer and manufacturer and after-sale service.
The BBB advises prospective customers to be wary of high-pressure telephone sales pitches, to have all oral promises put in writing and to understand the company's warranty and refund policy before purchasing a unit.
Because service of the unit is important, the Bureau advises prospective customers to find out if the equipment they are considering buying could be serviced by most other companies in the event that the seller is not available. Customers should also find out if the company has any restrictive policies concerning scheduling of service appointments. Convenience, or lack of it, could be an important factor after purchase.
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