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Consumer Complaints

BBB Accredited Business since 10/03/2011

ABC Windows and More, LLC

Phone: (419) 407-6129

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
07/06/2015Problems with Product / Service
06/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
The subcontractor that the co. used left a mess all over the yard, metal brackets, part of gutter, paper from the metal, Neils or screws.
I made phone calls to his cell phone and left messages,***** never called me back. I then made calls to his office and he did not called me back from there also.

Desired Settlement
Part of the payment back for having to picking up the medal that all over the yard,and had stepped on, and the mower had run over some of the brackets. That could have hurt someone

Business Response
Contact Name and Title: ***** ********* President
Contact Phone: XXX-XXX-XXXX
Contact Email: ************@gmail.com
We have no formal complaint on file with myself, or office. Customer has called, but that was to give an additional estimate on his front roof portion, that is the only calls that we have received. ******* lives 2 miles from our shop and if a call would have been reported, it would have taken 5 mins to come address his concerns, especially for an improper clean up, which should never had happened, but also we have a walk through with the customer to make sure he/she is happy, and we again have heard nothing regarding this matter. If customer would like we will come over and do a walk around and clean up to make sure his concerns are satisfied.

Industry Comparison| Chart

Windows - Installation & Service, Windows - Vinyl, Windows, Windows & Doors - Installation & Service, Siding Contractors, Roofing Contractors, Contractors - Gutters, Gutter Leaf Guards, Gutters & Downspouts

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.