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Business ProfileforJ & J Towing & Service Center
Auto Services
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 4245 W Alexis Rd, Toledo, OH 43623-1252
- BBB File Opened:
- 3/10/1993
- Years in Business:
- 34
- Business Started:
- 12/1/1989
- Business Incorporated:
- 3/5/1990
- Accredited Since:
- 2/3/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 12
- Alternate Business Name
- J & J Enterprises of Toledo Inc.
- Hours of Operation
Service
- M:
- 8:00 AM - 6:00 AM
- T:
- 8:00 AM - 6:00 AM
- W:
- 8:00 AM - 6:00 AM
- Th:
- 8:00 AM - 6:00 AM
- F:
- 8:00 AM - 6:00 AM
- Business Management
- Mr. John Wyszczelski, Owner
- Contact Information
Principal
- Mr. John Wyszczelski, Owner
Customer Contact
- Mr. John Wyszczelski, Owner
- Additional Contact Information
Fax Numbers
- (419) 475-3266Primary Fax
Phone Numbers
- (419) 476-0101Other Phone
- (419) 475-3266
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought a motor home on 08/01 and contacted J&J before doing so to make sure it could be towed to my home as it doesn't currently run. The lady I spoke with asked me if the motor home was accessible which it was very much so being located on a large open lot. The next morning, 08/02 I called back and made arrangements for the motor home to be picked up and I went in person to J&J's to drop off the keys and pay them for the towing in the amount of $245. About an hour and a half later, the company called me to tell me they could not tow it because the lot it was located on was grass. No one from the company ever asked me any form of question as to what kind of lot it was located on. I went back in person as I did not understand what the issue was. When I got there they claimed their trucks were too heavy to go on grass and that even though they did not tow my motor home as arranged, that I still owed them $75 for the service charge. I argued that they were the professionals and it was them, not me who should have known what kind of questions where to be asked. Not only did they insist on charging me but were beyond rude refusing to accept responsibility for their oversight. They issued a refund of $170 and still insisted on charging me the service call of $75. I told them I would be disputing the charge with my CC. They told me to have the kind of day I deserved which is how professional they are. Speaking of profession, I found two companies that had no issue with towing it off a grass lot. Express towing delivered my motor home to me exactly as I requested on 08/03 which proves J&J simply refused to provide the service they had promised me based off their preferences which they never once made known. It has been over two months and I am still working with **** on my dispute. I hope to have a copy of their response to **** this week as when it was read to me, they even admitted to not asking me specifics on what type of surface the vehicle was located on.
Read MoreCustomer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Aimee F
1 star
08/11/2023
When the tough get going, J&J won't do the towing! They'll bill you for it though and then tell you to have the kind of day you deserve. The rudest people I have ever done business with. This is what happened:
I bought a motor home on 08/01 and contacted J&J before doing so to make sure it could be towed to my home as it doesn't currently run. The lady I spoke with asked me if the motor home was accessible which it was very much so being located on a large open lot. The next morning, 08/02 I called back and made arrangements for the motor home to be picked up and I went in person to J&J's to drop off the keys and pay them for the towing in the amount of $245. About an hour and a half later, the company called me to tell me they could not tow it because the lot it was located on was grass. No one from the company ever asked me any form of question as to what kind of lot it was located on. I went back in person as I did not understand what the issue was. When I got there they claimed their trucks were too heavy to go on grass and that even though they did not tow my motor home as arranged, that I still owed them $75 for the service charge. I argued that they were the professionals and it was them, not me who should have known what kind of questions where to be asked. Not only did they insist on charging me but were beyond rude refusing to accept responsibility for their oversight. They issued a refund of $170 and still insisted on charging me the service call of $75. I told them I would be disputing the charge with my CC. They told me to have the kind of day I deserved which is how professional they are. Speaking of profession, I found two companies that had no issue with towing it off a grass lot. Express towing delivered my motor home to me exactly as I requested on 08/03 which proves J&J simply refused to provide the service they had promised me based off their preferences which they never once made known.
J & J Towing & Service Center Response
08/15/2023
Customer stated vehicle was on driveway in the open. Upon arrival it was off the driveway behind a tree in the grass (Pictures available upon request). It was shortly after the heavy rains and we did indeed inform her the trucks were heavy and we were reluctant to drive over the grass for fears of ruts or getting stuck. Please note we are responsible for any damages created by our staff. The gentlemen that accompanied her seemed to be very understanding of our position and agreed and even tried to relate this to her. They stated the property owner would get vehicle to driveway for easier hook up. She called back later and cancelled the call, yes we did charge her a service call, would like a show off hands as who goes to work for free. Everyone expects to be paid for there time, even a business. Please understand when we give an estimate we are going off what we are being told, sometimes stories don't always match the situation which makes it frustrating and sometimes costly for the customer and or business. Sometimes people have this notion that Tow Trucks can go anywhere... Unfortunately this is always the first threat we here from people like her, "I will file a complaint with the BBB". I think the BBB does good but wish they would review how they handle complaints. Not every complaint is valid or even true, some are made out of revenge and just the fact someone did not agree or get what they wanted. I was part of the discussion when she arrived and no one in my employ was ever rude or nasty. These situations are few and far between but we always try to be respectful and polite, even when someone acts as she did. Please note we have been in business since 1989 and proud to say this is an exception to the rule.
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