The University of Toledo grossly misinformed me regarding my Financial Aid and refund.
I planned to attend the University of Toledo for the Spring Semester of 2016. On December 9, 2015, the University of Toledo began requesting documents needed to process my financial aid. I complied and sent each of the nine requested documents within 24 hours of the request. On January 20, 2016, the University of Toledo placed a $50.00 late fee on my account because they were still requesting documents from me, therefore, leaving me with an outstanding bill.
Finally, after calling the university several times, my financial aid was dispersed on January 22, 2016, two days after they assessed the late fee. My lack of financial assistance led me to fall behind in my classes, which ultimately left me no choice but to drop all of my classes.
Once again, I reached out to the Rocket Solution Center to see how this would impact my financial aid (The University of Toledo website I spoke with both Eric and Tenley on several occasions. I was told that I was in the 80% refund period and therefore, would be responsible for 20% of my bill, and refunded the rest. I specifically spoke to Tenley on February 2, 2016 and expressed my concern to her about my bill and how it would be paid. She informed me that my unsubsidized loan would be sent back to the Dept. of Education, while my subsidized loan of $2,041 would be left on my account to cover the bill. I felt relief that Tenley assured me I wouldn't be responsible for this bill out of pocket, however, she did tell me to call back to the Rocket Solution Center by February 5, 2016 if my refund had not dispersed.
Today, February 2, 2016, I call the Rocket Solution Center again because my refund had not dispersed like I was told it would. I immediately ask to speak to a supervisor to bypass the front desk employees who cannot even answer my most basic questions regarding financial aid. I was transferred to Todd, who let me know that both my unsubsidized and subsidized loans would be sent back to the Dept. of Education, leaving me with a bill of over $500 to pay out-of-pocket. Both of these loans were sent back while I was on the phone with Todd, leaving me with no option but to cover this bill through personal expenses.
Not only did employees at the University of Toledo grossly misinform me, they also refuse to show me where in their policy it states that loans cannot be used to cover a bill when a student withdrawals. This is a basic question that anyone who works in a financial aid office should be equipped to answer, and even after speaking to the office director, I still cannot find anyone who can provide me with details.
Refund the $50.00 late fee that I was wrongfully charged and show me where it is university policy to not allow students to use financial aid to cover a bill.
Student enrolled for spring semester of 2016. Student applied for financial aid and went through the verification process from approximately December 8, 2015 through January 21, 2016. The verification process was completed on January 21, 2016. The student was awarded a unsubsidized loan of $2,968 and a subsidized loan of $2,226. The loans were dispersed to student's account on January 22, 2016.Student subsequently dropped her courses during the 80% refund period. As a result the unsubsidized loan of $2,968 was returned to the Department of Education as was $1,547 of the subsidized loan. It was determined that the student owed the University $457 or based on the Return to Title IV calculation. The amount previously estimated to the student was approximately $679.Of the remaining $457, the student was provided with a grant of $150 to defray some of the money owed to the University and a $50 late fee was waived as the student was working through the verification process and as it took longer than normal. The student was not told she would be getting a refund, but that she would most likely owe the University money.