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          Exterior Qualities Home Improvement, Ltd. has 1 locations, listed below.

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            Business ProfileforExterior Qualities Home Improvement, Ltd.

            Home Improvement

            At-a-glance

            Customer Reviews

            1.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Exterior Qualities Home Improvement, Ltd. is a Roofing Company with other specialties including decks and fences.

            Products & Services

            Replacement Roofs, Asphalt Roofs, Roof Repairs, Storm Damage Roof Repairs and Replacements, Decks, Fences, Owens Corning Roofing Systems, GAF Roofing Systems, Certainteed Roofing Systems & Exterior Remodeling.

            Business Details

            BBB File Opened:
            1/16/2007
            Years in Business:
            22
            Business Started:
            4/1/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            15
            Contact Information

            Principal

            • Mr. Michael Barney, Owner

            Customer Contact

            • Mr. Michael Barney, Owner
            • Ms. Amber Barney, Office Manager

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/23/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Exterior Qualities Home Improvement took my check for half down ($3,575) in June of 2021 and I haven't heard or seen them since. Repeated calls go unanswered. Is there any way to get my money back.?

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sally G

            06/16/2023

            I contracted with this company in April, 2022 to replace the original lumber deck with a TimberTech deck. After giving the owner a check for half of the project, I didn't hear anything from him for 3 months. Our arrangement was to have a crew do the job in the spring over several weekends. After contacting the owner, I was put off for another 6 weeks. At the beginning of demo, I asked him if he had pulled the needed permits. His answer was yes. The project dragged on for months with excuses as to why he couldn't come. He had an unskilled worker showing up and using nails to put the skirting on. I called TimberTech to get information on the correct way to install their product. I pointed out to the owner on several occasions that things did not look right. After much back and both with text messages, the project neared completion in late November. I kept texting for him to come back and fix many issues. He side-stepped by sending an email rather than calling. I never heard from him again. The deck is a mess. Not only does it look terrible, it is falling apart. To make matters worse, he damaged the electric lines coming into my house and I had a complete Edison failure in February 2023. The electrical crews showed me where a post was dug and the lines were damaged causing the failure. If they had not been able to splice the lines, I would have had to hire a contractor to trench new power lines to my home. Because of the power surges caused by the damaged lines, I had a cascade of issues with appliances. After contacting TimberTech, I was able to find a contractor who is going to tear down the deck and rebuild it using as much material as can be salvaged. As the new contractor began looking into my situation, he learned that NO PERMITS were pulled for the job. Not only is the deck not permitted, but is not in compliance with the townships requirement of 25 feet from the back lot line. I have been working with my lawyer. He should be shut down!

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

            BBB Reports On

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