BBB Business Review
BBB Accredited Business since 06/13/2005
Toledo Free Press
Phone: (419) 241-1700Fax: (419) 241-8828605 Monroe St, Toledo, OH 43604-1015
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A BBB Accredited Business since 06/13/2005
BBB has determined that Toledo Free Press meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Toledo Free Press' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|09/05/2013||Delivery Issues | Read Complaint Details|
Complaint Category: Delivery of unordered services
Complaint: After repeated requests to the Toledo Free Press to suspend delivery of their junk paper to my driveway, the delivery continues.
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|12/10/2012||Delivery Issues | Read Complaint Details|
Complaint Category: Delivery of unordered products
Complaint: Been unresponsive to my complaint about the
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|08/07/2012||Problems with Product / Service|
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Tom F. Pounds (President/Publisher)Mr. Michael S. Miller (Editor in Chief)
Number of Employees
Products & Services
This company offers a free weekly newspaper available throughout southeastern Michigan and northwestern Ohio.
BBB Program ParticipationToledo Free Press participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Map & Directions
Map & Directions
Address for Toledo Free Press
605 Monroe St
Toledo, OH 43604-1015
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest and West Central Ohio and Southeast Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Toledo Free Press is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
BBB began including complaint response text in BBB Business Reviews in Northwest Ohio and Southeast Michigan on 7/1/2012, in West Central Ohio on 1/1/2013.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Newspapers
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.