BBB Business Review

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BBB Accredited Business since 04/19/1995

Owens-Corning (Headquarters)

Phone: (800) 766-3464Fax: (800) 824-9472View Additional Phone Numbers1 Owens Corning Pkwy Fl 2E, ToledoOH 43659-1000View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since 04/19/1995

BBB has determined that Owens-Corning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Owens-Corning's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 47 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

47 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Guarantee / Warranty Issues28
Problems with Product / Service18
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 47

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Owens-Corning

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 04/05/1973Business started: 01/01/1938
Contact Information
Principal: Claims Department Ms Kay Bennett (Claims) Ms. Sandi Bugaj (Premiums)Ms. Ginger Duhaime (Director of Customer Service) Megan Feldman (Basement Finishing Systems Division) John Houghtaling (Product Quality Rep)Ms. Linda Majewski (Product Quality Representative)Mr. Kyle Mauk (Product Quality Representative)Mr Joseph Rhodes Ms. Mary C. Siotkowski (Marketing Communications)Mr. Dan Smith (Sr. Vice President, HR)Mr. Raymond Stout (CEO)Mr. Michael H. Thaman (Chairman of the Board and Chief Executive Officer)
Number of Employees

800

Business Category

Manufacturers & Producers

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.