BBB Business Review

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BBB Accredited Business since 10/18/2006

Drop Ship Access

Find a Location

(734) 224-8139PO Box 524, MonroeMI 48161-0524

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BBB Accreditation

A BBB Accredited Business since 10/18/2006

BBB has determined that Drop Ship Access meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Drop Ship Access' rating include:

  • 12 complaints filed against business

Factors that raised Drop Ship Access' rating include:

  • Length of time business has been operating.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues3
Delivery Issues1
Problems with Product / Service7
Guarantee / Warranty Issues0
Total Closed Complaints 12

Additional Complaint Information

Consumers tell BBB that they have difficulty reaching the company when trying to cancel their memberships within the trial period. Specifically, emails and phone calls are not being responded to, therefore the consumers are unable to confirm that their cancellations and refunds were processed as requested.
Refunds are eventually given as stated in the company's policy when requested, but customers report that this is only after much delay.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Drop Ship Access

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 08/31/2006Business started: 01/01/2004
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. John Goodknight (President)Mr. Brian Gifford (Chief Technical Officer)Ms Amy Gober (Director of Marketing)Ms Michelle Hammond (General Manager)Mr. Daryl Howell (VP of Customer Success)Ms. Lisa Miracle (Customer Service Manager)Ms Meagan Troy (Director of Supplier Relations)
Number of Employees

9

Business Category

Mailing Services - Drop Shipper, Pet Supplies & Foods - Wholesale, Perfume - Wholesale & Manufacturers, Hosiery - Wholesale & Manufacturers, Health & Diet Food Products - Wholesale & Manufacturing, Mailing Services, Wholesalers & Distributors

Products & Services

This company provides retailers with instant access to over 1.5 million drop ship products at wholesale prices. They have over 350 wholesale suppliers and manufactures all in one place. They also provide software to assist with building and automating your business.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.