BBB Accredited Business since 10/18/2006
Drop Ship AccessFind a Location
(734) 224-8139PO Box 524, Monroe, MI 48161-0524
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A BBB Accredited Business since 10/18/2006
BBB has determined that Drop Ship Access meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Drop Ship Access' rating include:
- 12 complaints filed against business
Factors that raised Drop Ship Access' rating include:
- Length of time business has been operating.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||4|
|Problems with Product / Service||6|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||12|
Additional Complaint Information
Consumers tell BBB that they have difficulty reaching the company when trying to cancel their memberships within the trial period. Specifically, emails and phone calls are not being responded to, therefore the consumers are unable to confirm that their cancellations and refunds were processed as requested.
Refunds are eventually given as stated in the company's policy when requested, but customers report that this is only after much delay.
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Drop Ship Access
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. John Goodknight (President)Mr. Brian Gifford (Chief Technical Officer)Ms Amy Gober (Director of Marketing)Ms Michelle Hammond (General Manager)Mr. Daryl Howell (VP of Customer Success)Ms. Lisa Miracle (Customer Service Manager)Ms Meagan Troy (Director of Supplier Relations)
Number of Employees
Mailing Services - Drop Shipper, Pet Supplies & Foods - Wholesale, Perfume - Wholesale & Manufacturers, Hosiery - Wholesale & Manufacturers, Health & Diet Food Products - Wholesale & Manufacturing, Mailing Services, Wholesalers & Distributors
Products & Services
This company provides retailers with instant access to over 1.5 million drop ship products at wholesale prices. They have over 350 wholesale suppliers and manufactures all in one place. They also provide software to assist with building and automating your business.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview