BBB Business Review

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Making Home Affordable USA

(877) 777-1125View Additional Phone Numbers120 10th St, ToledoOH 43604-5914View Additional Web Addresses

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BBB Accreditation

Making Home Affordable USA is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Making Home Affordable USA's rating include:

  • BBB concerns with the industry in which this business operates.
  • Failure to respond to 4 complaints filed against business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Making Home Affordable USA

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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This company originated in Van Nuys, California. They ceased operations in that city and relocated to Toledo, Ohio.

According to information in our files, this company is NOT to be confused with Makinghomeaffordable.gov which is the official Home Affordable Modification Program (or HAMP) of the Departments of the Treasury & Housing and Urban Development (HUD).
Mail sent to the Toledo office of Making Home Affordable USA has been returned by the US Postal Service. It appears the company is currently operating out of several cities in Southern California and possibly elsewhere. They are asking consumers for large, up front reinstatement fees to be sent through FedEx or via wire services. They are NOT affiliated with the US government program as they may lead customers to believe. The official HUD program does not ask for fees to be paid for this reason, nor in this manner.
For information on the official government program for saving your home from foreclosure, please instead contact HUD for their HAMP program by calling 888-995-4673.

BBB file opened: 12/22/2011Business started: 03/01/2011
Contact Information
Principal: Mr. Jason Keating (Owner)Ms. Jasmine Arrington Charlie DeSloover (Manager)Mr. Christopher Howder (Underwriting Manager)Mr. Charlie "Chuck" Rogers
Number of Employees

17

Business Category

Loan Modification, Credit Repair Services - Advance Fee

Alternate Business Names
National Mortgage Modification & Stimulus Reserve "Home Saver" Program, NMMSR, Inc.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.