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      Country
          Country

          Find a Location

          Gross Electric has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Gross Electric

              2807 N Reynolds Rd Toledo, OH 43615-2033

              BBB Accredited Business
            • Gross Electric

              2521 Woodville Rd Northwood, OH 43619-1443

              BBB Accredited Business
            • Gross Electric

              2232 S Industrial Hwy Ann Arbor, MI 48104-6124

            Business ProfileforGross Electric

            Retail Light Fixtures
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/1973

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            The Company offers wholesale electrical supplies.

            Business Details

            This is a multi-location business.

            Find a Location

            Gross Electric has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Gross Electric

                2807 N Reynolds Rd Toledo, OH 43615-2033

                BBB Accredited Business
              • Gross Electric

                2521 Woodville Rd Northwood, OH 43619-1443

                BBB Accredited Business
              • Gross Electric

                2232 S Industrial Hwy Ann Arbor, MI 48104-6124

              BBB File Opened:
              8/1/1972
              Years in Business:
              114
              Business Started:
              1/1/1910
              Business Incorporated:
              1/30/1946
              Accredited Since:
              5/1/1973
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              41
              Alternate Business Name
              • Gross Electric, Inc
              • G&G Safety Supply
              Business Management
              • Ms. Laurie Gross, President
              Contact Information

              Principal

              • Ms. Laurie Gross, President

              Customer Contact

              • Ms. Laurie Gross, President
              Additional Contact Information

              Fax Numbers

              • (419) 537-6627
                Primary Fax

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/28/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I purchased 6 light bulbs that carried a 5 year warranty. The light bulbs have been a problem shortly after I purchased however Gross Electric was replacing them. Another bulb went out and spoke with the manager and she stated she would order. At that time, I asked her to order an extra since these bulbs keep going out. No follow up at all and kept calling on status. Finally 2 months later I was told sorry no replacement! I spent well over $20+ for each bulb! The replacement that they offered is not same lighting and much lower lumen. I don't understand why they would not reordering the original ones that I purchased. I asked for the owner to call me and still has not several weeks later! I am sure there are bulbs available with same lumen they are just being too cheap! Gross Electric, please honor your warranties and make this right! It is a shame that I have to file a complaint just to try and get resolution. So much for doing business with small, local owners! I bet if I had gone to a box store like ****** I would have immediate resolution.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pam S.

              09/21/2021

              If you need to return an item, call ahead, only one person can handle. Oh, and then, by the way, there's a $70 restocking fee they forgot to mention at time of purchase. Very disappointing.

              Gross Electric Response

              10/25/2021

              ***, we are sorry to hear about this frustrating recent visit to our Toledo location. We apologize for the confusion over the return and restock of your hardware order. It has always been the policy of our hardware business to order exact quantities and items for our customers, and have this information printed on our invoices. We do not stock hardware because of it's exceptionally quick lead time (1 week, typically) and the unique selections and quantities that each project requires. Nevertheless, we always endeavor to walk with our customers through our necessary policies and as such, would love the opportunity to discuss this with you further and work towards a reasonable credit on a future hardware order. Please reach out to our Showroom Manager, ***** ****** with the details of your visit and to discuss this credit. We appreciate you giving us the chance to earn back your business and use this experience as a training opportunity for our new and seasoned staff.

              Thank you,
              The Gross Electric Team"

              Customer Response

              10/28/2021

              Thank you for the response and offer for a credit. At this time I am not in need of any additional lighting. Appreciate your time and offer.

              Local BBB

              BBB Serving Northwest/West Central Ohio and Southeast Michigan

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