BBB Business Review

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This Business is not BBB Accredited

Mower Part Pros

Phone: (419) 980-0412Fax: (419) 832-444110008 Yawberg Rd, Grand RapidsOH 43522-9614http://www.mowerpartpros.com ! There is an alert for this business !

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BBB Accreditation

Mower Part Pros is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Mower Part Pros' rating include:

  • 64 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Mower Part Pros' rating include:

  • Length of time business has been operating.
  • Response to 64 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

64 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Delivery Issues45
Problems with Product / Service16
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 64

Additional Complaint Information

The company is responsive to complaints and consumers ultimately receive the products ordered, but complaint activity continues to reflect a pattern.

Some consumers report they are told the items which they have paid for, are on back order. Other consumers report delays in receiving their orders and also difficulties contacting the company for customer service related issues.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Mower Part Pros

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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Brian McCabe, also owns and operates the company McCabe Outdoor Power, LLC. That company offers service and repair of lawnmowers and snow removal equipment. The repair shop is located at 10008 Yawberg Rd., Grand Rapids, OH. A separate report is available for McCabe Outdoor Power, LLC.

BBB file opened: 11/24/1993Business started: 02/08/1990
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Brian McCabe (Owner)
Number of Employees

2

Business Category

Lawn Equipment Sales/Service, Online Retailer

Products & Services

This company operates as an online retail shop and sells lawn mower parts, snow blower parts and chainsaw parts.

Hours of Operation
Mon: 08:30 AM to 05:00 PMTue: 08:30 AM to 05:00 PMWed: 08:30 AM to 05:00 PMThu: 08:30 AM to 05:00 PMFri: 08:30 AM to 05:00 PMSat: 08:30 AM to 12:00 PM
Refund and Exchange Policy

Refunds & Exchanges are allowed on new, unused products.

Service Area

Northwest Ohio

Alternate Business Names
mowerpartpros.com

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.