Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Tong's Air Conditioning, Heating & Plumbing, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTong's Air Conditioning, Heating & Plumbing, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            711 N Sandusky St

            Tiffin, OH 44883-1057

            Get Directions
            Visit Website
            (419) 448-4335

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/12/1991

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            711 N Sandusky St, Tiffin, OH 44883-1057
            BBB File Opened:
            3/20/1991
            Years in Business:
            38
            Business Started:
            1/1/1986
            Business Incorporated:
            10/1/1996
            Accredited Since:
            12/12/1991
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            14
            Business Management
            • Ms. Wendy Tong, Vice President
            Contact Information

            Principal

            • Mr. Kent E. Tong, President

            Customer Contact

            • Mr. Kent E. Tong, President
            Additional Contact Information

            Fax Numbers

            • (419) 448-4336
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            GInny G

            12/08/2022

            I hired them do work in my house over the years, and all was ok until I needed them to honor a warranty. Another local company told me twice to have Tongs do the work on the faulty product because it was under warranty, and both times Tongs refused to honor the warranty. The other company ended up doing the work for me the second time because I will not give my money to a company who doesn’t show any commitment to their customers.

            Tong's Air Conditioning, Heating & Plumbing, Inc. Response

            12/09/2022

            I am sorry for the inconvenience on the warranty of your Rheem water heater that failed under the manufacture's warranty. Getting the water heaters backed under warranty has been difficult for our company. We no longer have a contact with Rheem as we are selling Bradford White water heaters. Due to the difficulty of warranty coverage. This is the reason that we have switched manufacture's. I did recommend that there may be other plumbers in the area that could possible do the warranty tank. The tank and controls had a 6 year warranty with a 1 year labor warranty. The Rheem water heater was installed in 2017 and was 5 + years old. I did make an offer for a reduced price for a new water heater installation on a new unit with a full warranty. The labor was out of warranty. I appreciate your past business and we will still service the equipment that we have sold and installed. The only problem is I have no control over the manufacture's portion of the warranty. Thank You.

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.