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Comfort Zone Heating & Cooling of Toledo, LLC

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Phone: (419) 476-9850Fax: (419) 476-98515222 Tractor Rd Ste A, ToledoOH 43612-3458

0TRUSTS
0 People Trust Comfort Zone Heating & Cooling of Toledo, LLC

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BBB Accreditation

A BBB Accredited Business since 06/20/2005

BBB has determined that Comfort Zone Heating & Cooling of Toledo, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Comfort Zone Heating & Cooling of Toledo, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Comfort Zone Heating & Cooling of Toledo, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/15/2014Guarantee / Warranty Issues | Read Complaint Details
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Additional Notes

Complaint Category: Disputed warranty coverage and/or terms

Complaint: Furnace repaired twice in the same year for the same issue. Was told would be submitted for warranty. Took my $200, wont call me back 3 attemts.
My furnace had an ignitor issue. They repaired it and charged for the service and part. Less than a year later they came out and fixed the furnace again. It was the same exact issue and part. They said I would have to pay again even though I objected. They said they would submit it under Trane warranty. I would get an answer in 2 weeks time. I have called them 3 times now and only get an answering service. They will not call me back to explain.

Initial Business Response
The company has received a credit from Trane and will issue a partial refund to the consumer. There is a 30 day labor warranty which consumer is aware of. The check should be received within 10 days.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Heating & Air Conditioning, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating Contractors, Hydronic Heating, Air Conditioning Contractors & Systems, Air Conditioning Systems - Cleaning, Furnace Cleaning, Air Purifying & Cleaning Systems & Equipment, Boilers - Repair & Cleaning, Heating Equipment & Systems Cleaning & Repair, Geothermal Heating & Cooling, Air Conditioning Repair

Additional Information

top
BBB file opened: 08/25/2003Business started: 08/01/2001
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Scott D. Sorensen (Owner)
Number of Employees

4

Business Category

Heating & Air Conditioning, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating Contractors, Hydronic Heating, Air Conditioning Contractors & Systems, Air Conditioning Systems - Cleaning, Furnace Cleaning, Air Purifying & Cleaning Systems & Equipment, Boilers - Repair & Cleaning, Heating Equipment & Systems Cleaning & Repair, Geothermal Heating & Cooling, Air Conditioning Repair

Industry Tips
Air Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Safety Considerations When Using Kerosene Heaters

Map & Directions

Map & Directions

Address for Comfort Zone Heating & Cooling of Toledo, LLC

5222 Tractor Rd Ste A

Toledo, OH 43612-3458

To | From

LocationsX

2 Locations

  • PO Box 805 

    Sylvania, OH 43560-0805

  • 5222 Tractor Rd Ste A 

    Toledo, OH 43612-3458(419) 476-9850

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest and West Central Ohio and Southeast Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Comfort Zone Heating & Cooling of Toledo, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews in Northwest Ohio and Southeast Michigan on 7/1/2012, in West Central Ohio on 1/1/2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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