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BBB Accredited Business since 07/01/1977

Walker Funeral Home

Phone: (419) 841-2422Fax: (419) 841-6556

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/04/2013Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: Non-delivery of services

Complaint: Six months after bill has been paid in full and my Mom's gravestone has still not been engraved.
My Mom passed away in January of 2012. We made arrangement with Walker's (*****) to have her body transported from Mississippi to Toledo Ohio for her funeral and internment at Springfield Township Cemetery. I paid the bill completely by May and my Mom's gravestone was to be engraved (included in the bill). I have contacted Terry several times in regards to the headstone engraving, each time to be told, I will get right on it and send you a picture once it is finished. On August 6, 2013 I received an e-mail from Terry for me to approve the script for engraving, I sent the approval by e-mail as directed by Terry (Considering I live in Mississippi and the Cemetery is in Toledo, Ohio). To this day my Mother's stone has not been engraved and I am afraid that with the colder weather in Ohio, it won't be able to be completed without causing damage to the stone. It has been over 6 months, and My Mom deserves to have final resting place marked!
And for Terry to continue making excuses is totally unacceptable! I am not the only person being affected by this, I am the person who signed the contract and paid the bill and Walker's not fulfilling their obligation is creating problems within the family.

Initial Business Response
Contact Name and Title: ***** ******, president
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@walkerfuneralhomes.com
The complaint I received today was the first I was aware of the situation. We have built our business on 100% client family satisfaction so this was concerning to me. I spoke with my associate referred to in the complaint and he told me that the engraving was completed in early September and that he had sent an email with a picture of the engraving to the client. Apparently our supplier had not processed the original order and our associate was not aware that it was not completed until the client contacted him probably in July. Once he was aware of the situation he pressured the supplier, received and forwarded to the client a proof which the client approved. He immediately re-ordered the engraving which was completed in early September. I have sent an apology letter to the client and hope that it meets with her satisfaction. Thank you for bringing this to my attention. ***** ******, president

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Funeral Homes, Funeral Related Services, Funeral Directors

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