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Very bad customer service, doesn't keep their shipping promises, and offers little to no recourse for order problems. Our company purchased over $1,600 in goods to be delivered to clients near the holidays and even paid extra for 2-day shipping. 6 days after our initial order I called wanting to know where the items were. The first CSR I spoke to made no less than 5 excuses ranging from when I placed the order, saying it was 3:45pm (it was really before 3pm, which is the cut off, I have the confirmation email to prove that) to they had to hold the order to confirm the credit card (it was an AmEx and our company never received a confirmation call). After much discussion, I asked for more information on the status she said she'd put in a request and I should hear back via email within 24 hours. I asked to have a more immediate answer and was eventually given to a supervisor. He repeatedly said how sorry he was but they had had to wait for the "fruit to be ready" before they could ship it and because they are so busy, they are unable to contact their customers to let them know of the delay. He asked how he could make it right, I told him that he could refund my money and get my items delivered today. His reply was that he was unable to do that. All he could do for me was refund my shipping - $75 of a $1,600 order. That was it and several completely insincere apologies. I'm certainly not convinced they appropriately handled my complaint - at all. He said the only way I was getting money back was if I refused the order when it finally arrives which will be exactly seven days from the order date for one shipment and nine days for my other two shipments. So much for 2-day shipping.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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