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          Therma Tru Corp. has 1 locations, listed below.

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            Business ProfileforTherma Tru Corp.

            Doors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            41 complaints closed in last 3 years

            14 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/5/2005

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            The company offers Entry doors and Repair Parts.

            Business Details

            BBB File Opened:
            5/5/1981
            Years in Business:
            62
            Business Started:
            1/1/1962
            Accredited Since:
            4/5/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            201
            Alternate Business Name
            • Therma Tru
            Contact Information

            Principal

            • Mr. Brett Finley, President

            Customer Contact

            • Mr. Brett Finley, President
            • Ms. Marcia J. Stager
            • Mr. Stan Root
            Additional Contact Information

            Fax Numbers

            • (419) 891-7446
              Primary Fax
            • (419) 891-7491
              Other Fax

            Phone Numbers

            Customer Complaints

            41 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We purchased the Therma-Tru fiberglass front entry door on 2/5/2022. The 1st delivered door had to be returned as it was damaged. The current door in which the complaint is being filed on was finally installed on 11/18/2022, but a modification to the door and was finalized on 11/27/2022 per Lowe's Installation Support (phone call 1/5/2024 with ********). We have been trying to work with both Therma-Tru and Lowe's since 12/8/2023 (******* at my local Simi Valley, CA Lowe's) regarding the door sweep/weather stripping that is hanging at least 10 inches onto the floor. Lowe's states that it is the manufacturer's responsibility and Therma-Tru states that it is Lowe's responsibility. The door came from the Therma-Tru with the door sweep/weather stripping as my receipt states. Many emails and 8 pictures have been sent to Therma-Tru and my last phone call was with ******** on 1/5/2024. She offered to send a replacement part of the weather stripping, but stated that the part being replaced was not the solution. I asked for support in this as we are not door installers. I was told that Therma-Tru does not offer installation support as they provided the directions back when it was being installed. I was told by Lowe's Installation Support (1/5/2024 by ********) that I would be contacted by a manage as he could not do anything for me from Lowe's, but as of today, I have not been contacted by Lowe's or have heard back from Therma-Tru after my most recent email on 1/9/2024. My door is just over a year old and we should not be passed around between the 2 companies, with neither taking responsibility nor completely informing us of the warranty/purchase/installation procedure. This is against the law. We can provide information if needed, but as stated previously, Therma-Tru has already received pictures of our receipt and many pictures of the damaged door. My case number with Therma-Tru is #*****. This was provided on my 2nd call with Therma-Tru as my first call with ********* back on 12/11/23 was not documented.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ricky S

            2 stars

            04/27/2023

            It’s a love hate relationship with Therma-Tru and I wish they would step up their game. I am going to list the issues without going into details, but I feel confident that TT will be able to understand considering I cannot be the only profession dealing with these setbacks. — door glazing on flush glazed door is horrible. It does not remove from the glass or fiberglass easily and you are careless with the mess you leave for the customer/contractor — SDL bars not seated properly or adhered go the glass. Too large, uneven, not adhering, skewed —lock rail blocking in Smooth star doors is only 12” tall, meaning when I bore my deadbolt outside the standard 5 1/2” oc, there is not solid material, just foam —you cannot successfully edge bore your doors for lock sets w/o the pvc edge breaking —the glass lite inserts are not seating, in turn resulting in water leaks, awful!! Now while this is only the beginning and mainly with all smooth star doors, I can assure you I am not the only one dealing with these problems. As a professional in the industry over 25 years I can assure you Therma tru quality control does not exist, and clearly does not care about the crap being pushed out the door

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

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