BBB Business Review
BBB Accredited Business since 03/01/1981
Glass City Federal Credit UnionFind a Location
Phone: (419) 887-1000Fax: (419) 887-10991340 Arrowhead Dr, Maumee, OH 43537-1728
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A BBB Accredited Business since 03/01/1981
BBB has determined that Glass City Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Glass City Federal Credit Union's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|07/08/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor service estimate or agreement
Complaint: Glass City tactic to indicate one interest rate and then when ready to set a closing date they increased the interest rate.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Contact InformationPrincipal: Mr. Mark Slates (President/CEO)
Number of Employees
BBB Program ParticipationGlass City Federal Credit Union participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
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Map & Directions
Map & Directions
Address for Glass City Federal Credit Union
1340 Arrowhead Dr
Maumee, OH 43537-1728
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest and West Central Ohio and Southeast Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Glass City Federal Credit Union is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
BBB began including complaint response text in BBB Business Reviews in Northwest Ohio and Southeast Michigan on 7/1/2012, in West Central Ohio on 1/1/2013.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.