I have used All Phase for three separate home projects and they did a great job each time. One was a first floor addition, one was a second floor addition on stilts, and they just finished our basement. The crews they sent out were always professional and completed everything to my satisfaction. I highly recommend All Phase for any home remodeling projects.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
Our overall experience in dealing with All Phase Building & Garages has been horrible. First off, they promised a start date on the project of 2-3 weeks and having it completed 4 weeks after that. Over 8 weeks later they finally showed up to begin the work. Not once did they reach out to us to explain what was causing the delay and when we would be starting. A big reason for us going with All Phase was how quickly they promised to begin and have the project done. They were starting the project AFTER the promised finish date. Secondly, final decisions were made on the design of the garage and not even ran by us before beginning construction. The location of the service door, type of stairs into the house (wood or concrete), even the location of the garage door itself (centered or off-center) were never ran by us prior to them starting or installing. We had to have them change the location of the garage door itself based on All Phase making assumptions on what we wanted. The other items we had to deal with since it was too late when we found out what had been decided. Thirdly, there is absolutely NO communication from All Phase or their contractors on when things will happen so expect for people to show up at random times without notice to do work on the project. You will need to constantly call All Phase to ask when things are happening, who is coming & when. Although the price was slightly better than other contractors, I would NOT recommend using All Phase for any projects. We regret not spending a little more money and working with someone that is professional in all aspects of the project. I have dealt with dozens of contractors over the past few years and none were as unprofessional as All Phase Building & Garages. Even now over 8 months later the project is still not fully completed and definitely not to our satisfaction.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest and West Central Ohio and Southeast Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*All Phase Building & Garages Ltd. is in this range.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.