BBB Business Review
BBB Accredited Business since 05/22/2009
Firelands Networking & Computer Service
(419) 626-6767View Additional Phone Numbers2215 Cleveland Rd., Suite 106, Sandusky, OH 44870contactus@firelandsnetworking.comwww.firelandsnetworking.comView Additional Web Addresses
Description
Firelands Computer Services offers a variety of computer services ranging from computer repair to network installation and service to network monitoring and more!
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Request a quote from Firelands Networking & Computer Service.
BBB Accreditation
A BBB Accredited Business since 05/22/2009
BBB has determined that Firelands Networking & Computer Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Firelands Networking & Computer Service's rating include:
- Length of time business has been operating.
Factors that raised Firelands Networking & Computer Service's rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topType of Entity
Sole Proprietor
Contact Information
Primary Contact: Mr. Jeff Grenier (Operations Manager) Chris Farr (Service Technician)Mr. Curtis Montgomery (Service Technician)Mr. Jeff Lusher (Service Technician)Number of Employees
4
Business Category
Computers - Service & Repair, Computer Networking Service, Computers - Networks, Computers - Disaster Recovery, Computers - Cable & Installation, Computers - Supplies & Parts
Products & Services
Computer Repair, Virus Removal, Network Installation, Network Services, Network Administration, Network Monitoring, Custom Computers, Data Backup and Recovery, Media Services, Web Design, and more!
Hours of Operation
Mon: 09:00 AM to 06:00 PMTue: 09:00 AM to 06:00 PMWed: 09:00 AM to 06:00 PMThu: 09:00 AM to 06:00 PMFri: 09:00 AM to 06:00 PMRefund and Exchange Policy
All work is warrantied for at least 30 days. Virus re-infections within 30 days depends on computer usage, and we reserve the right not to honor a warranty if we have reason to expect that you caused the re-infection. Refund on hardware has a 15% restocking fee. Orders that require shipping will not be refunded shipping if we have to ship the item back to the distributor. Hardware is warrantied the the furthest extent the manufacturer will allow.
Service Area
Northern Ohio
Alternate Business Names
Firelands Computer ServicesBBB Program Participation
Firelands Networking & Computer Service participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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LocationsX
1 Locations
-
2215 Cleveland Rd.
Suite 106Sandusky, OH 44870Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwestern Ohio and Southeastern Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Firelands Networking & Computer Service is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Computers - Service & Repair
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What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.