Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Northwood Pennzoil has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforNorthwood Pennzoil

            Auto Lube

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            12/19/2011
            Years in Business:
            7
            Business Started:
            12/19/2016
            Business Incorporated:
            12/19/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Alternate Business Name
            • Northwood Quicklube Inc.
            Business Management
            • Mr. Hussein "Mike" Faraj, Owner
            Contact Information

            Principal

            • Mr. Hussein "Mike" Faraj, Owner

            Customer Contact

            • Mr. Hussein "Mike" Faraj, Owner
            • Mr. Fayez Faraj

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/05/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I went on Sept 26, 2022, and had an oil change, the owner talked me into getting a transmission flush. I agreed, when I came home my car was leaking from the front seals to the radiator because they over filled my transmission with too much fluid. I did not drive the car any since the flush and refill of fluid. I called and they told me to come back, and this was on October 5, 2022 I had not drove car anymore. The owner pulled dip stick and check put a funnel in transmission filling hole. Walked to the other bay and left me sitting and then yells there are two certified mechanics under my car. Then after a few minutes he comes back and adds more transmission fluid and pretty soon the mechanic says he can't see a leak. Comes out and says maybe from being filled it has a pinhole leak at the seal. Then the other guy (owner) adds more transmission fluid and I ask why he said, "Well you said it is leaking." He added twice. This car has never leaked until you did this. I told him I believe he over filled the transmission, because on the day I took it back, in reverse it slipped, and the gears struggled to get there. I told them this, but he keeps saying I said it leaked, I had put trays under the car to show what was leaking not how much to show what as leaking and he thinks that is all that it leaked. He kept raising his voice at me on the phone so naturally I also raised mine back as I was telling him what was going on and he kept saying the dumpiest things. He kept yelling oh my God oh my God. It is his claim that the machine is preset and doesn't make a mistake, but anyone knows that he could have put in the wrong make and model of car. They treated me like a dumb blond. I have gone there for all of my oil changes and never had them do anything else. What a mistake I made.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.