Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Enterprise Rent-A-Car has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Enterprise Rent-A-Car

              5105 Alexis Rd STE 7 Sylvania, OH 43560

            • Enterprise Rent-A-Car

              1950 W Market St Tiffin, OH 44883-2560

            • Enterprise Rent-A-Car

              1651 W Alexis Rd Toledo, OH 43612-4048

            • Enterprise Rent-A-Car

              14 13th St Toledo, OH 43604-6806

            • Enterprise Rent-A-Car

              2028 Tiffin Ave Findlay, OH 45840-9501

            Business ProfileforEnterprise Rent-A-Car

            Car Leasing
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Enterprise Rent-A-Car has 18 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Enterprise Rent-A-Car

                5105 Alexis Rd STE 7 Sylvania, OH 43560

              • Enterprise Rent-A-Car

                1950 W Market St Tiffin, OH 44883-2560

              • Enterprise Rent-A-Car

                1651 W Alexis Rd Toledo, OH 43612-4048

              • Enterprise Rent-A-Car

                14 13th St Toledo, OH 43604-6806

              • Enterprise Rent-A-Car

                2028 Tiffin Ave Findlay, OH 45840-9501

              BBB File Opened:
              2/28/2005
              Number of Employees:
              1
              Alternate Business Name
              • Enterprise Rent A Car
              • Enterprise Holdings
              • Alamo Rent-A-Car
              Business Management
              • Mr. Andrew Merkle, Risk Management Coordinator
              • Ms. Aimee Sully
              • Mr. Michael Petrou, Area Rental Manager 39C
              Contact Information

              Principal

              • Mr. Andrew Merkle, Risk Management Coordinator

              Customer Contact

              • Mr. Christopher Buck, Regional Vice President
              • Ms. Andrea Hippler, Loss Control Manager
              • Ms. Gwen Mays
              • Jeanette James, Manager
              • Mr. Michael Bruce, District Manager
              • Mr. Andrew Merkle, Risk Management Coordinator
              • Mr. Michael Petrou, Area Rental Manager 39C
              Additional Contact Information

              Fax Numbers

              • (419) 873-5752
                Primary Fax
              • (877) 896-1775
                Other Fax

              Phone Numbers

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/17/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I had a confirmed vehicle reservation - Confirmed: Enterprise Rent-A-Car Reservation ********** at Fremont Ohio. YOUR RESERVATION IS CONFIRMED Pick-Up Details Location Fremont Date & Time Tuesday, July 11, 2023 @ 12:00 PM Return Details Location Fremont Date & Time Wednesday, July 12, 2023 @ 5:00 PM Membership Number ******* Loyalty Program Enterprise Plus Other than my original email confirmation, I received no other communication regarding this rental. I typically rent from Tiffin location and receive text messages and reminder phone calls. I show up to pick up my car and the car was given to someone else. And they had no other cars for me to rent. This was a confirmed reservation! Basically I was told - sorry, you we not here at noon so we gave your vehicle away, the exact comment was "it's like a dinner reservation, if your not here, we give it away". When I am renting from an airport and my flight is delayed, I have never had my reservation cancelled. Nor does it specify in my reservation any specific time frame you need to arrive, since it's a reservation and they can charge my credit card if I don't show at all. I have rented with Enterprise for many years. Tuesday between 2pm-4:30pm I made 6 phone calls to 855 *** **** (because you are unable to call the branch direct). I was told they were looking for an alternative location and the manager or district manager would contact me. After 3 hours and the location was now closed - and now it has been 3 more days - still NO calls from any Enterprise representative. This was business travel which I needed the vehicle, not to mention, we have a corp account - which apparently Enterprise does not seem to value either.

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tammy S

              1 star

              03/18/2023

              we rented a 15 passenger van. We were told only a credit card would work for deposit.. which was fine. The employee continued to do the transaction swiped my husbands card. It went through on the credit card side but enterprises computer went down. As soon as it was back up she said she had to do it over. Well the next swipe was denied. Called bank and credit card and was told transaction went through on their end. The employee continued to tell us there was nothing she could do. Because of their fault.,, no fault of ours…So we had our grandma come out and rent the car for us but we had to pay an additional $300 for my husband and I to be a driver. So not only was this van $1,330 to rent! We had an additional $300 we had to pay. We asked if we could please get at least that part refunded for all the hassle we had mind you we were in the office from 8:45 am until 1 pm!!!!! They said nope… nothing we can do.. sorry.. just very frustrating and annoying and honestly makes me to not want to rent another vehicle from them ever!!!!!!

              Local BBB

              BBB Serving Northwest/West Central Ohio and Southeast Michigan

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.