Made a vehicle purchase, and company is dragging their feet about supplying a memorandum title.
On April 23, 2015, my wife and I purchased a vehicle from *** ********* at City Wide Auto Credit.
We paid the balance in full at the time of the transaction. Part of this balance included tax, temporary tag, and title.
I have called several times to request the memorandum title so we can get our new plates before the temporary tags expire. Each time I get the runaround, and I am never able to get a straight answer. Every time, the person I talk to conveniently needs to talk to someone else in the company (that handles the titles) who is never there. Every time, I am promised a phone call back, but I have to tall the next day, because that returned phone call never happens.
Additionally, I just paid $4300 to ******* **** to replace a head gasket, broken rocker arm, fuel injector, push rod, spark plug, steering shaft, valve cover gasket, and the vehicle was missing the owners manual. I still need to have a universal joint, and an exhaust manifold replaced. That repair total is $1,773.75, for a grand total of $6,073.75. That is just under the amount that I paid for the vehicle. *** told me that this was checked about by a mechanic before he sold it to me, and that nothing was wrong with it. There were no lights on the dashboard indicating otherwise, so I took his word for it.
So I have an additional bill of $6100, plus no title.
I would like to have the title in my hand in less than 24 hours, and a refund for the repairs that have been preformed, and an agreement to pay ******* **** for the repairs that need to be made.
May 15, 2015
THE CONSUMER PURCHASED THE VEHICLE ON APRIL 23, 2015, AND WAS PROVIDED A 30 DAY TEMPORARY TAG REGISTRATION WHICH EXPIRES MAY 22, 2015.
THE DEALERSHIP IS NOT DELAYING PROVIDING A MEMORANDUM TITLE IN ANY WAY. THE VEHICLE THIS CONSUMER PURCHASED WAS A TRADE IN, WHICH ALSO HAD A LIEN HOLDER. THE LIEN HOLDER PROVIDED A LIEN RELEASE IN A TIMELY FASHION, WHICH ALLOWED THE DEALERSHIP TO TRANSFER OWNERSHIP TO THE CONSUMER ON MAY 15, 2015 - ONE WEEK PRIOR TO THE TEMPORARY TAG REGISTRATION EXPIRATION DATE. THE CONSUMER HAS BEEN NOTIFIED THAT A MEMORANDUM TITLE IS READY, AND HAS CHOSEN TO PICK THE MEMORANDUM TITLE UP ON SATURDAY, MAY 16, 2015, RATHER THAN HAVING IT MAILED.
THE CONSUMER HAS PICKED UP THE MEMORANDUM TITLE ON SATURDAY, MAY 16, 2015 AND MENTIONED NOTHING TO THE SALES STAFF REGARDING REPAIR COSTS OR PENDING CONCERNS.
ALSO, THE DEALERSHIP AND THE SALESPERSON NAMED HAS NOT RECEIVED A PHONE CALL MENTIONING ANY CONCERNS REGARDING REPAIRS PRIOR.
THE VEHICLE THIS CONSUMER PURCHASED HAD 220,124 MILES AT THE TIME OF PURCHASE, AND WAS SOLD AS-IS, NO WARRANTY WAS EXPRESSED OR IMPLIED, AND DOCUMENTATION IS ATTACHED, ALONG WITH THE SIGNED SERVICE CONTRACT WAIVER FORM.
IN ADDITION, EVERY CONSUMER WHO PURCHASES ANY VEHICLE FROM OUR DEALERSHIP IS ENCOURAGED, AND GIVEN THE OPPORTUNITY TO NOT ONLY TEST DRIVE THE VEHICLE AND HAVE ANY VEHICLE INSPECTED BY AN INDEPENDENT REPAIR FACILITY OF THEIR CHOICE PRIOR TO PURCHASING, REGARDLESS OF THE SELLING CONDITION (AS-IS OR WITH WARRANTY)
IN REVIEWING THE CONSUMERS COMMENTS, IF THE VEHICLE NEEDS ADDITIONAL REPAIRS, WE WOULD LIKE TO ENCOURAGE THEM TO OBTAIN ADDITIONAL REPAIR QUOTES FROM NUMEROUS FACILITIES TO POSSIBLY SAVE MONEY.
AT THIS TIME, THE DEALERSHIP FEELS IT HAS MET ITS OBLIGATIONS IN FULL AND BELIEVES THE REQUESTS FOR ASSISTANCE IN REIMBURSING THE CONSUMER FOR PREVIOUS REPAIRS OR PENDING REPAIRS IS NOT AGREEABLE.
(The consumer indicated he/she ACCEPTED the response from the business.)