I purhcased a vehicle that I was told had been inspected. It was sold with major defects!
I purchased a ****************** on January 7, 2015 from ********** with Steve Rogers Ford. ***** stated that the vehicle had been inspected and was a "certified pre-owned" vehicle. During the test drive, the oil light indicated and ***** stated that it was due for an oil change and it would be completed before I purchased the vehicle. It also had a cracked passenger side headlight that ***** stated that the service department had order a replacement for. The following day after bringing the car home, I notified ***** that the oil light had indicated an issue and the service department failed to ensure the oil filter housing had been properly placed. This has caused a $700 repair that the dealer refuses to aid in. Additionally, the dealer failed to provide proper documents so that license plates could be added to this vehicle. I purchased the car with a $2,000 deposit and financed the balance with Ford Credit. I received an email from the online sales department on the day that I inquired about the vehicle that offer a $400 discount to a pre-owned vehicle but the dealer has failed to honor. Additionally, since I am licensed in*********; I am unable to register this vehicle in said state as if fails state inspection for the headlight as well as the cooling system issues. The vehicle is in the repair facility at this time.
A refund of said repairs balancing $700 or to honor the stated coupon issued from the dealer for $400.
The client purchased the **** **** ****** S from our "AS IS No WARRANTY" inventory. The client visited the first day and inspected the vehicle, drove the vehicle and left a deposit on the vehicle to hold it while we attempted to arrange financing for him. After we successfully arranged financing for the client, he returned to the dealership and was presented all of the purchase documents in which he signed and we have copies available for review if required to support the fact that the client was explained in great detail that the vehicle was sold to him "AS IS WITH NO WARRANTY".
As to the statement the client is making regarding the sales person stating the vehicle was "A CERTIFIED PRE-OWNED VEHICLE", that would be incorrect as only Ford, Lincoln and Mercury vehicles 5 years of age or newer with 80,000 miles or less on them are qualified to be sold as Certified Pre-Owned vehicles. Our sales staff including the sales person the client dealt with, are all Certified by Ford Motor Company to sell Certified Pre-Owned vehicles and they would not have represented a non-Ford product as a Certified Ford, Lincoln or Mercury vehicle.
As to the statement the client made regarding promises made for an Oil Change and a Headlight, every transaction we complete includes a document called a "Due Bill" which we use for these exact situations because we want to be sure that all of our clients expectations are completely lived up to. This document lists all items owed to the client as well as from the client and requires a signature from one of our management staff as well as the client. Neither of these items mentioned are listed on this clients "Due Bill" and shortly after the sale, the client contacted the sales person and requested a quote to install a headlamp the client had purchased for the vehicle himself.
As to the statement the client is making regarding the paperwork not including his plates, we do not provide the service of getting plated for any of our customers for this exact reason. The process of getting plates has become very customized as do to that, we decided several years ago not to offer that service because we found that each customer had various steps or requirements required to get the plates for their vehicles from handicap plates to military service plates to customized plates etc... we would have never communicated that we were including these fee's as we don't get plates for our clients and haven't for quite some time.
As to the statement the client is making regarding the online coupon, our online coupon clearly states first that the coupon must be filled out and emailed in for an approval then once approved the finalized coupon is mailed back and must be printed off and presented at time of purchase not a time of delivery so even if the aforementioned vehicle would have qualified, which it didn't, the client would not have due to not completing the process required to receive the coupon discount.
And lastly, to the statement the client is making regarding him being licensed in ********, we processed the clients application for credit with a local Ohio address thus utilizing Ohio guidelines and processes so the idea that we needed to adhere to ******** guidelines would never have crossed our minds. Had the client requested the vehicle be sold under Virginia guidelines, we would have as we have in many other cases, looked into what would be required by us and the client to register the vehicle in ********. In either case we would not have offered the service to get plates let alone charge for plates we did not plan on getting. All the documents I have spoken about are signed both by the client and our management staff and available for review as I have mentioned.
Thank you and please feel free to contact us with any questions or concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
The services required for repairs on the vehicle should have been discovered by the service department as they were long needed repairs. This company sold me a vehicle in which they knew as in need of immediate repairs. Due to this, they were willing to put my life in risk when driving this vehicle as it was a fire risk. The company knowingly frauded me for the purchase of this vehicl.