Business ProfileforCedar Fair LP / Cedar Point

Hi. We are attempting to purchase online tickets to ************ Winterfest for Dec 26 2023 and Dec 27 2023. We would like to buy 1 Sr ****** and 2 bring a friend tickets for Dec 26 and 1 Senior ****** and 2 bring a friend tickets for Dec 27, 2023. Due to a problem with ************* website, it will not allow us to make this purchase in one transaction. As a result, we currently have to make two transactions which require us to pay a duplicate $9.99 transaction fee. We have reached out to ************ to let them know of the error. They have the ability to make an exception and honor the online price at their ticket counter at the front of the park on each evening However, to date, they have been unwilling to work with us. We have spoken with **** and *********************. **** tried to be helpful but was not empowered to resolve the situation. Sadly, ***** was empowered to resolve the situation but chose not to do so. The only solution he has been able to provide is to pay the duplicate transaction costs. Too bad, too sad for us. We believe this is a dishonest response. Furthermore, requiring us to pay duplicate transaction costs, basically greatly reduces the value of their "online sale price". I have also reached out to the entity that operates the website, Sadly, they were not interested in assisting either. Their response is attached, too.SeasonPass #******************** ************ SeasonPass #******************** Cedar Point