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In Northwest and West Central Ohio and Southeast Michigan

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BBB Accredited Business since 06/01/2012

Great Lakes Health Systems LLC

Phone: (419) 897-9025Fax: (419) 897-9105View Additional Phone Numbers715 Kingsbury St, MaumeeOH 43537-1823 ! There is an alert for this business !

0TRUSTS
0 People Trust Great Lakes Health Systems LLC

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BBB Accreditation

A BBB Accredited Business since 06/01/2012

BBB has determined that Great Lakes Health Systems LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Great Lakes Health Systems LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Great Lakes Health Systems LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
06/06/2014Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Sales presentation used high pressure methods

Complaint: This business continually contacts our home to conduct a survey and sell a product, in violation of the federal Do Not Call legislation.
We are receiving continual calls from XXX-XXX-XXXX with a caller I.D. of "Grt Lakes Hlth", asking us to complete a survey, and schedule an appointment to sell air purifiers in-home. We are on the federal "Do Not Call" list and this is a direct violation of telemarketing under that law.

Initial Business Response
Great Lakes Health Systems June 3, 2014
*** ********* ***
******* ** XXXXX

RE: Case # XXXXXXXX

***** *******,
I apologize for the unwanted calls made to your residence. We have removed the phone number from our system. Our system can take up to two weeks to update this information, this may be the reason the calls continued. A free thank you gift is available for pick up at our office location. If you have any further questions, feel free to call us at XXX-XXX-XXXX.


Respectfully,

***** *********
Owner

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

03/05/2014Advertising / Sales Issues
08/26/2013Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Sales Complaint Issue

Complaint: Company post card was inserted with Sunday's Blade. Scratch card revealed 4 Kings and the word "winner". Reverse card said "4 Kings is highest winner". Possible $10,000 Grand Prize winner. Consumer called company and company told consumer that he would have to listen to presentation for 3 hours. After presentation company would take key and check against card for validity. Consumer made an appointment for 3 p.m. Consumer told company he would limit appointment to 1 hour., and company never showed.

Business' Initial Response
***** responded by phone explaining that company representative forgot to get consumer phone number when setting the appointment. Company had only one appointment in ******* that day and wanted to confirm he would be home. Since they couldn't call they didn't take the chance. Apologized that the mistake was made by a new hire.
Also ***** agreed to have phone reps more carefully explain the fine print on contest cards which says the prizes and winning hands don't correspond, and that the four kings (which is the best hand) doesn't mean that they win the best prize (10 thousand dollars).

Complaint Resolution: BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.

05/12/2014Advertising / Sales Issues

Industry Comparison| Chart

Air Purifying & Cleaning Systems & Equipment, Air Pollution Control

Additional Information

top
BBB file opened: 05/31/2012Business started: 10/01/2006Business started locally: 04/01/2012
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Julie Nordquist (Owner)Mr. Ryan Lee (President) Shawn (Marketing Director)
Number of Employees

9

Business Category

Air Purifying & Cleaning Systems & Equipment, Air Pollution Control

Alternate Business Names
Minnesota Health Systems, Superior Health Systems

Map & Directions

Map & Directions

Address for Great Lakes Health Systems LLC

715 Kingsbury St

Maumee, OH 43537-1823

To | From

LocationsX

1 Locations

  • 715 Kingsbury St 

    Maumee, OH 43537-1823(419) 897-9054
    (419) 897-9025

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northwest and West Central Ohio and Southeast Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Great Lakes Health Systems LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (419) 897-9054
  • (218) 624-2300
  • (800) 344-1840

Additional Fax Numbers

  • (218) 624-3300
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews in Northwest Ohio and Southeast Michigan on 7/1/2012, in West Central Ohio on 1/1/2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Air Purifying & Cleaning Systems & Equipment

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Consumers report receiving a scratch and win post card depicting a series of poker hands that will win one of a series of prizes if they have the winning combination. BBB advises reading fine print carefully which says an in home demonstration must be agreed to before any prize is awarded. If consumer refuses the demonstration, prize can be picked up at the company office.

Consumers report receiving a scratch and win post card depicting a series of poker hands that will win one of a series of prizes if they have the winning combination. BBB advises reading fine print carefully which says an in home demonstration must be agreed to before any prize is awarded. If consumer refuses the demonstration, prize can be picked up at the company office.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.