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Consumer Complaints

BBB Accredited Business since 04/13/1998

Hartman Roofing, Inc.

Phone: (806) 372-8510Fax: (806) 372-8594

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
11/04/2014Problems with Product / Service | Read Complaint Details
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Complaint
We want our front Down spouting redesigned to catch all of the rain water
******* Roofing replaced our roof, sky lights and down spouting after the 2013 spring hail storm.
Our front door down spouting leaks extremely bad. We also had a issue with our back patio area which they repaired. We have been told by two of *******'s employees that the front needs redesigning in order to catch the water. I have called the office at least 7 times to see where we are at on the matter. One time I got our contractor himself to call me and tell me he has been waiting for it to rain during the day so he can check it out him self. He has had many opportunities to do so this season. We have been very satisfied with ******* on all matters except these front down spouts. In the winter months when the water lands on the front cement it naturally freezes and becomes very hazardous. We are thinking the water is getting underneath the actual shingle when it rains hard.

Desired Settlement
We just want them repaired in a timely fashion and also the correct way.
Thank You

Business Response
From: *** ******* (mailto:***********************
Sent: ******************, XXXX X:XX PM
To: **************************
Subject: RE: RE: BBB Complaint Case # ********* ***** ****

**** ***:

I have spoken with Mrs. ****. We have agreed to get together to discuss her problem the week of Nov. 3rd. She has a unique situation on her house involving her rain gutters. We hope to find a reasonable solution to resolve this complaint.

Thank you,


*** *******

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.