BBB Business Review

This Business is not BBB Accredited

287 Roadhouse Restaurant & Sportsbar

(806) 935-02871621 S Dumas Ave, DumasTX 79029-5529

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BBB Accreditation

287 Roadhouse Restaurant & Sportsbar is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered 287 Roadhouse Restaurant & Sportsbar's rating include:

  • One complaint filed against business that was not resolved.

Factors that raised 287 Roadhouse Restaurant & Sportsbar's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on 287 Roadhouse Restaurant & Sportsbar

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/20/2014Problems with Product / Service | Read Complaint Details

Gave me a discount then told me i couldnt have it after i already pay of it
Server charles
Order date 10/22/14
Pick up date 11/08/14
Payed cash
Have the recipe

Desired Settlement
I either want cash back or make the rest of my order

Business Response
Contact Name and Title: ****** manager
Contact Phone:*************
Contact Email: ***************@*******.com
******** **** placed order on 10/22/14 to be picked up on 11/08/14. She quit on 10/25/14. On 11/8/14 she showed up to pick up order and was told that she could no longer receive her 25% off employee discount because she was no longer an employee. She was given the option to pay the 25 % or cancelling part of the order she chose to cancel part of the order.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I quiet a week before i pick up the order. They could have call me and told me. Instead they waited until i picked the order up. I had no option but to take the order. They knew it was for my little girl birthday party. I told them about a month before i wanted to pick up the order that i wanted to put the order in. They told me to wait to put the order so they didnt lose the ticket. That monday before i picked the order up. I had picked up my check and they didnt tell anything about not getting the discount. Again the friday before i pick up my order i went there to eat and to set a time up to pick up the order and they still didnt tell me about not getting my order. So they had plenty of time to contact me and tell me about my order.

Industry Comparison| Chart


Additional Information

BBB file opened: 05/05/2011Business started: 09/01/2009
Type of Entity


Incorporated: September 2009, TX

Contact Information
Principal: Kamala Goodheart (Owner) Darren Goodheart
Number of Employees


Business Category


Alternate Business Names
D C K Enterprises

Map & Directions

Map & Directions

Address for 287 Roadhouse Restaurant & Sportsbar

1621 S Dumas Ave

Dumas, TX 79029-5529

To | From


1 Locations

  • 1621 S Dumas Ave 

    Dumas, TX 79029-5529(806) 935-0287

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Texas Panhandle. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*287 Roadhouse Restaurant & Sportsbar is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Restaurants


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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